topic Re: Deactivated Facebook and subscription automatically changed. in Archived content

Deactivated Facebook and subscription automatically changed.

user-removed — Wed, 26 Jun 2013 11:25:50 GMT

I deactivated my Facebook account and lost my premium membership. I reactivated my fb account and was allowed to continue using spotify for a few days and then spotify started treating me as a new user. I have emailed spotify and no one has gotten intouch with me. HELP

Re: Deactivated Facebook and subscription automatically changed.

kattagory — Wed, 26 Jun 2013 13:42:42 GMT

I have the same issue. I deactivated Facebook, tried reactivating, nothing worked. I've sent five complaints now. Upon my second I received a message stating I would receive help and a new account is to be made, it is just a matter of transferring the playlists. I just had to verify it was me. Which I did. In both the email and the original form I made the complaint in. Anyways, now I can't deactivate my account because I can't login!

Re: Deactivated Facebook and subscription automatically changed.

kattagory — Wed, 26 Jun 2013 14:32:03 GMT

Update: I got an automated response with a case number. And a suggestion to check these forums for help. Hilarious.

Re: Deactivated Facebook and subscription automatically changed.

Adam — Wed, 26 Jun 2013 16:00:50 GMT

@buddah00 - you should get a response from one of our support team too.

@kattagory - we've replied to a number of your cases. If you continue responding to a particular case explaining the situation, they should be able to help you out.

Re: Deactivated Facebook and subscription automatically changed.

kattagory — Thu, 27 Jun 2013 04:07:00 GMT

If I continue responding? That's what I've been doing for the 2/6 times I got a response. And the "service" ends there.