topic Re: Help changing credit card!! in Archived content

Help changing credit card!!

IsaacC10 — Thu, 27 Jun 2013 23:56:41 GMT

I need to change the credit card info on my spotify account, spotify website is no good and the app has no link to do it either. Is a there a quick fix to this? Anyone?

Re: Help changing credit card!!

Sam — Fri, 28 Jun 2013 07:52:23 GMT

Hey!

Welcome to the Community. You can change your details from here. If you have any trouble, just let us know.

Re: Help changing credit card!!

mackycarroll — Fri, 19 Jul 2013 21:41:23 GMT

does it interrupt my service when i change credit card numbers?

Re: Help changing credit card!!

Joe — Fri, 19 Jul 2013 22:00:52 GMT

Only if payment fails on the due day - otherwise service should be uninterrupted.

Re: Help changing credit card!!

jakewhalen1 — Tue, 05 Nov 2013 20:56:04 GMT

I've also had problems with this, and I have gone to the link posted however it says that there is an error in changing my card information.

Re: Help changing credit card!!

Joe — Tue, 05 Nov 2013 21:30:27 GMT

@jakewhalen1 Is your existing paynebt made by a card? If your card meets all the criteria ad you get the same problem using a different browser I suggest you get in touch with the payment team. Use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

Re: Help changing credit card!!

Peter__ — Tue, 05 Nov 2013 22:02:42 GMT

@jakewhalen1 wrote:

I've also had problems with this, and I have gone to the link posted however it says that there is an error in changing my card information.

Just out of interest, are you updating your current card with a new one? If so, does it have the same card number as the old one (but different expiry dates)?

I have seen issues because of that before.

Peter

Re: Help changing credit card!!

jakewhalen1 — Fri, 08 Nov 2013 13:45:37 GMT

Yes, it's just that the card expired so the bank sent me the same card with a different expiration date on it.

Re: Help changing credit card!!

Peter__ — Fri, 08 Nov 2013 14:16:02 GMT

You have two options then.

Firstly, you can cancel your current subscription from your online account, then remove your old card (the system won't let you do it whilst your subscription is live) and then resubscribe using your new card.

Alternatively, if you get in touch with the payments team directly using the online contact form they should be able to get it updated manually for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Help changing credit card!!

kpspotify — Tue, 17 Dec 2013 18:45:36 GMT

I have a UK Spotify Premium account and I want to change my payment method from Paypal to a UK credit card. I'm currently in the US, but every time I try to add my UK credit card I get the message that it can't be added right now. Can someone help?

I was told that I had to upgrade to Premium to keep using my account while out of the UK for more than 14 days. I don't really want to set up a US account as I'll be home soon and all my credit cards are UK cards.

Thanks

Re: Help changing credit card!!

Sam — Tue, 17 Dec 2013 21:23:29 GMT

@kpspotify Hey! Sorry to hear you're having trouble. Are you trying to upgrade with an AmEx at all?

Re: Help changing credit card!!

kpspotify — Tue, 17 Dec 2013 21:45:44 GMT

Yep!

Re: Help changing credit card!!

kpspotify — Tue, 17 Dec 2013 22:35:01 GMT

Sorry, just to clarify, it's not that I'm trying to upgrade, I just want to change my payment method.

Re: Help changing credit card!!

tank1202 — Mon, 06 Jan 2014 19:00:48 GMT

I received a new credit card so I need to change my payment method. But when I click "change", it told me I need to enter my postcode. Then I entered and press change, the error message shows up. How can I do to change it?

I try it on chrome and safari but didn't work either.

Re: Help changing credit card!!

Peter__ — Mon, 06 Jan 2014 19:54:25 GMT

What does the error message say in English?

Re: Help changing credit card!!

tank1202 — Tue, 07 Jan 2014 03:26:27 GMT

Thanks for your reply!

It means "Oh! There was an error occurred. Please try again or visit our help center."

I just tried it again, but still didn't work.

Re: Help changing credit card!!

Peter__ — Tue, 07 Jan 2014 11:26:46 GMT

Weird you shouldn't need to enter your postcode unless you are trying to change the country registered on your account (to match your payment card).

Do you currently have an active subscription?

Re: Help changing credit card!!

tank1202 — Tue, 07 Jan 2014 14:51:28 GMT

I never change my country, and my new card is from the same bank.

I up load My subscription information picture below. The VISA data is still old one.

Re: Help changing credit card!!

Peter__ — Tue, 07 Jan 2014 14:57:51 GMT

Definitely something not quite right there, I have a feeling this is going to require a little bit of digging so if you could get in touch with the payments team directly using the online contact form they should be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Re: Help changing credit card!!

tank1202 — Tue, 07 Jan 2014 15:09:08 GMT

Great! (And why there isn't any contact link on Taiwan spotify page...)

Thank you so much for help. I'll get in touch with them. 🙂