topic Re: Cancelled Subscription? in Archived content

Cancelled Subscription?

silverlinings — Fri, 28 Jun 2013 14:59:06 GMT

I cancelled my spotify subscription a few days ago and it told me my subscription would go out on 6/27/13. Today I checked my bank account on 6/28/13 and noticed that they billed me for another month, even though I had already cancelled my subscription to spotify premium? Can someone tell me what I can do or who I can contact to talk about this?

Re: Cancelled Subscription?

Robbie — Fri, 28 Jun 2013 15:03:07 GMT

Our payments team will help you get this worked out. Please send them an email and you'll get a reply as soon as possible: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

Re: Cancelled Subscription?

MikeyB — Fri, 28 Jun 2013 15:05:49 GMT

Hi there @silverlinings! Welcome to the Spotify Community!

Sorry to hear you've decided to cancel and that you were also billed for another month of service...

You're going to have to get into contach with the Payments team via this form. They'll make sure to work with you.

If you get an automated response from filling out the form, make sure you respond back to the e-mail as soon as you can. This will expedite the process in which a representative will get into contact with you.

Edit #1

I was too slow, xD.

Re: Cancelled Subscription?

silverlinings — Fri, 28 Jun 2013 15:12:35 GMT

When will I get a response?

Re: Cancelled Subscription?

MikeyB — Fri, 28 Jun 2013 15:13:57 GMT

Hi again!

Getting a response back depends on a lot of variables (i.e. amount of inquiries before you). The team is pretty good with getting responses back out in a timely manner though. This means you probably won't be waiting a long time. 🙂

Re: Cancelled Subscription?

AdamSaadat — Fri, 05 Jul 2013 19:36:52 GMT

I have been billed twice for spotify premium for two months in a row. I do not and nor have I ever had a spotify premium subscription. I would like to inquire about a refund seeing as how I did not ask for this. Also, my account shows that spotify does not even have my billing information which peaks my curiosity on how I was billed.

Re: Cancelled Subscription?

Peter__ — Fri, 05 Jul 2013 19:38:11 GMT

@AdamSaadat wrote:

I have been billed twice for spotify premium for two months in a row. I do not and nor have I ever had a spotify premium subscription. I would like to inquire about a refund seeing as how I did not ask for this. Also, my account shows that spotify does not even have my billing information which peaks my curiosity on how I was billed.

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to investigate this a little closer for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Cancelled Subscription?

Hooked — Thu, 15 Aug 2013 15:43:07 GMT

I cancelled my subscription and was still billed for another month. Please fix this issue.

Re: Cancelled Subscription?

Peter__ — Thu, 15 Aug 2013 16:49:06 GMT

@Hooked wrote:

I cancelled my subscription and was still billed for another month. Please fix this issue.

Hey 🙂

Sorry to hear that!

If you get in touch using exactly the same form as I linked to in the post above yours the payments team will be more than happy to help you out with that.

Peter

Re: Cancelled Subscription?

Sam — Thu, 15 Aug 2013 17:38:19 GMT

Hooked - Looks like my colleague has got back to you. Keep an eye on your inbox!

Re: Cancelled Subscription?

dachziege — Mon, 21 Oct 2013 14:33:47 GMT

Same here.

I got mailed by spotify last week. They did not get my monthly fee of 9,99 € they said.

As from that moment I cannot use spotify anymore. They just told me that my subscription expired.

Well, .... First I thought that this was a joke, a bug or whatever... I was 100% sure that I paid the last bill. But my Spotify was not working anymore (annoying as I was on holidays in Greece and liked that music at the beach (-: ).

I contacted spotify at the same day and asked them to reactivate my premium account as this must be a mistake by them or their partner-firm (Klarna is the name).

I gave them any information about my account, payments, etc. .

What happened then is just nothing: NO ANSWER to my support-ticket BY SPOTIFY (It is now 6 days ago).

But:

I got mailed by them two days ago (4 days after the support-mail) to "rate" how satisfied I were - concerning the "support-answer" (which I did not get - still waiting).

Well and now I cannot even find a phone-number to get any direct support as they seem to have support in form of a "contact form" in the internet only

Well after all I just called the service-partner of Spotify (KLARNA) who is responsible for the payments (bills, etc.) - to ensured that my payment arrived in time. They affirmed. So it must be a problem of spoitfy they said. I should just contact them (but how?)....

By the way: this company (Klarna) has nice and helpful support. You don't wait too long (maybe 3 minutes) in the waiting loop and they can deliver ANY information within a minute. This is how support should look like I guess!

That whole issue is annoying - does someone know what to do now? Any experiences or maybe a hotline that I couldnt find?

I am using spotify in Germany. my mail is : don.pippo(at)web.de Thanks for your time and bye bye.

Philipp Eickhoff

Re: Cancelled Subscription?

Peter__ — Mon, 21 Oct 2013 16:27:12 GMT

@dachziege wrote:

Same here.

I got mailed by spotify last week. They did not get my monthly fee of 9,99 € they said.

As from that moment I cannot use spotify anymore. They just told me that my subscription expired.

Well, .... First I thought that this was a joke, a bug or whatever... I was 100% sure that I paid the last bill. But my Spotify was not working anymore (annoying as I was on holidays in Greece and liked that music at the beach (-: ).

I contacted spotify at the same day and asked them to reactivate my premium account as this must be a mistake by them or their partner-firm (Klarna is the name).

I gave them any information about my account, payments, etc. .

What happened then is just nothing: NO ANSWER to my support-ticket BY SPOTIFY (It is now 6 days ago).

But:

I got mailed by them two days ago (4 days after the support-mail) to "rate" how satisfied I were - concerning the "support-answer" (which I did not get - still waiting).

Well and now I cannot even find a phone-number to get any direct support as they seem to have support in form of a "contact form" in the internet only

Well after all I just called the service-partner of Spotify (KLARNA) who is responsible for the payments (bills, etc.) - to ensured that my payment arrived in time. They affirmed. So it must be a problem of spoitfy they said. I should just contact them (but how?)....

By the way: this company (Klarna) has nice and helpful support. You don't wait too long (maybe 3 minutes) in the waiting loop and they can deliver ANY information within a minute. This is how support should look like I guess!

That whole issue is annoying - does someone know what to do now? Any experiences or maybe a hotline that I couldnt find?

I am using spotify in Germany. my mail is : don.pippo(at)web.de Thanks for your time and bye bye.

Philipp Eickhoff

Hey @dachziege ! Welcome to the community 🙂

When you got in touch with Spotify support, you will have received an automated email reply with a case number in it. Can you reply directly to that email (even if its from no-reply) and that will bump your case in the system for you.

If you also post that case number here we can ask for it to be chased up for you.

Peter

Re: Cancelled Subscription?

dachziege — Mon, 21 Oct 2013 22:11:15 GMT

Okay, I'm curious...

My Case-No. is
ref:_00DD0pxIW._500D0VjFRn:ref

Thanks,
Philipp

Re: Cancelled Subscription?

Peter__ — Tue, 22 Oct 2013 07:36:01 GMT

@dachziege - Was there another case number too? Normally beside a # symbol in the subject line?

Peter

Re: Cancelled Subscription?

dachziege — Tue, 22 Oct 2013 07:50:22 GMT

#: 00984393

I must have missed that.

Re: Cancelled Subscription?

Peter__ — Tue, 22 Oct 2013 07:53:25 GMT

Thats the one, I'll ask someone to check it out for you 😉

Peter

Re: Cancelled Subscription?

Sam — Tue, 22 Oct 2013 08:15:13 GMT

dachziege - My colleague, Holger, replied to you on the 16th. Have you not received this at all? Did you check your junk/spam filter?

I'll happily re-send the email if you'd like. Just let me know.

Re: Cancelled Subscription?

dachziege — Tue, 22 Oct 2013 16:17:44 GMT

I checked my mails - there is nothing like that 😕 and I really have no clue why it suddenly says that my subscription would have been over. The payment arrived at Klarna they told me.

Re: Cancelled Subscription?

Greg — Wed, 23 Oct 2013 08:19:46 GMT

Hey!

I've just re-sent the email from the 16th so keep an eye on your inbox.

Re: Cancelled Subscription?

bbjmm — Wed, 23 Oct 2013 13:48:15 GMT

Greg excuse me if i write here...but your forum don't give me permission for write the problem.

This my problem

In search of the artist spotify Mario Bajardi does not appear.

Can you resolve the problem? thanks