topic Re: Forgot password and emailadress in Archived content

Forgot password and emailadress

snadaa — Sun, 30 Jun 2013 10:07:16 GMT

Hi,

Big problems for me, I have a premium account and I don't know my password. The emailadress witch is combinened with the account dos not exsisit anymore. How can i recieve a new password. I'm now using a free account with a new emailadress, can the supportteam send an new password to this account.... please help!!!!

regards, Arjan Aanraad

Re: Forgot password and emailadress

Liam — Sun, 30 Jun 2013 10:42:29 GMT

@snadaa wrote:

Hi,

Big problems for me, I have a premium account and I don't know my password. The emailadress witch is combinened with the account dos not exsisit anymore. How can i recieve a new password. I'm now using a free account with a new emailadress, can the supportteam send an new password to this account.... please help!!!!

regards, Arjan Aanraad

If you go to the Support Form, you should be able to contact the customer services team who should be able to restore access to your account.

Be aware that they may need to ask you some security questions based on your payment details.

Liam

Re: Forgot password and emailadress

snadaa — Sun, 30 Jun 2013 11:02:10 GMT

@LiamW, thks! I already filled in the form using this Snadaa account and I'm now waiting for a repley from the support team. I hope the come with a sollution I'm desparate.....

Re: Forgot password and emailadress

snadaa — Sun, 30 Jun 2013 11:22:13 GMT

I'm logged in!!!!!! Yes thks!!!! Problem Solved

Re: Forgot password and emailadress

jasiokorus — Wed, 09 Oct 2013 10:57:09 GMT

Hi,

Big problems for me, I have a premium account and I don't know my password. The emailadress witch is combinened with the account dos not work because it (don't know why) has a misprint - kunertjan@gmai.com instead of kunertjan@gmail.com

I also can not contact the supportteam because these links dos not work for me:

https://www.spotify.com/pl/login/?forward_url=/pl/about-us/contact/contact-spotify-support

Please help! 🙂

Re: Forgot password and emailadress

Peter__ — Wed, 09 Oct 2013 15:50:03 GMT

@jasiokorus - Try this support form instead 😉

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Forgot password and emailadress

jasiokorus — Fri, 18 Oct 2013 08:58:32 GMT

Thanks for help! I've finally contact support team but nobody answered me for a week :(( My mail: [edit - Mod - email]

Re: Forgot password and emailadress

Sam — Fri, 18 Oct 2013 08:59:27 GMT

jasiokorus - We did get back to you the other day, but it looks like it didn't get through. I've just resent it 🙂

Re: Forgot password and emailadress

jasiokorus — Fri, 18 Oct 2013 10:20:29 GMT

@Sam. Thanks. I write you back 🙂

Re: Forgot password and emailadress

jasiokorus — Mon, 21 Oct 2013 07:28:52 GMT

@Sam.... Still any response... :(( Help/hilfe/ajuto/pomocy...

Re: Forgot password and emailadress

Peter__ — Mon, 21 Oct 2013 08:18:57 GMT

Hold in there @jasiokorus - if you replied to the email your case should be with the correct team to be answered.

Peter