topic Re: Not getting premium (using web player) in Archived content

Not getting premium (using web player)

mblais — Tue, 02 Jul 2013 19:01:29 GMT

Hi,

I've upgraded to Premium a few day ago, and I'm still getting ads.

I'm using the web player (in Chrome, under Linux).

I tried logging out, then back in, still getting ads.

Not sure what to do...

Re: Not getting premium (using web player)

Peter__ — Tue, 02 Jul 2013 19:59:27 GMT

Hey! Welcome to the community 🙂

Is your Spotify account showing as premium on your online overview?

Peter

Re: Not getting premium (using web player)

mblais — Tue, 02 Jul 2013 21:10:15 GMT

Yes! I had checked this before.

Here is what it says:

Subscription status

You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged $9.99 on 2013-07-31 unless you cancel your recurring payment.

Re: Not getting premium (using web player)

Peter__ — Tue, 02 Jul 2013 21:11:42 GMT

Very strange, can you try clearing your browser cache and logging out and back in again?

Peter

Re: Not getting premium (using web player)

mblais — Tue, 02 Jul 2013 21:19:20 GMT

I'm pretty sure I already tried that (I changed Chrome profile), but I'll give it another shot and ping back in here if Alexa Something Something Learnvest with the crocodile voice or Mr. Peanut talks talks in my headphones again.

BTW, Spotify should think about implementing frequency capping. Too much of the same ad sort-of works the inverse way after a while.