topic Re: Premium User Subscription Problems in Archived content

Premium User Subscription Problems

MLboyd2013 — Tue, 02 Jul 2013 21:54:34 GMT

I have been a premium user for over year now. The day I got a mac book pro I installed spotify and my playlist did not sync. It even said that I should "upgrade" even though I have been paying for premium service. If I log into my account online it shows my credit card information. If I go to my account from the spotify app it claims I dont have a premium. Now it says on my iPhone app that I don't have premium.

Can someone please explain why this is happening, and how I can fix it?

Re: Premium User Subscription Problems

Peter__ — Tue, 02 Jul 2013 22:01:03 GMT

Is your account showing as premium on your online overview?

Peter

Re: Premium User Subscription Problems

MLboyd2013 — Tue, 02 Jul 2013 22:34:27 GMT

I am using the online player and my playlist are there and everything, no adds. This all started when I added spotify on my mac. I was using spotify all day on my iPhone, and now its stopped working on it.

Re: Premium User Subscription Problems

MLboyd2013 — Tue, 02 Jul 2013 23:54:53 GMT

And yes it does say premium.

Re: Premium User Subscription Problems

Peter__ — Wed, 03 Jul 2013 17:13:40 GMT

Very strange, are you 100% sure you are using the same log in details on all of your devices?

Its a bit of a pain but sometimes a quick clean reinstallation can kick things into gear for you.

Peter