topic Re: Cannot proceed payment for Spotify Premium! in Archived content

Cannot proceed payment for Spotify Premium!

Herbaliser — Fri, 05 Jul 2013 23:32:39 GMT

hi there! every time i try to upgrade to premium, i get this message:

Sorry, we couldn't process your order. This may be a result of your payment card or PayPal account being registered in a different country to the one you chose. Please try again or contact customer support if the problem remains.

i even went to another bank to get American Express, but that doesnt helped at all, and still got the same message. i am from Latvia, and all my credit cards are registered in Latvia, so i dont see where is the problem, but the message above shows otherwise. in Latvia there is no suppout group yet, so i cant get in touch with anyone who works for Spotify so i am asking for help here and i really hope someone can help me, because i am getting kind of angry. and every time i try to update my payment method in account settings, i get this:

Could not update payment details

Sorry, we could not update your payment details.

every time i check twice before entering my personal stuff, like card number or CVC, so i get them right, and i still dont see any problem.

i really hope you can help and i would be very thankful if you did.

cheers from Latvia!

Re: Cannot proceed payment for Spotify Premium!

Liam — Sat, 06 Jul 2013 07:19:12 GMT

Is your card open to international purchases?

You would have to submit a ticket using the Support Form if it still doesn't work - although if I read your post correctly, you can't use the support form?

Liam

Re: Cannot proceed payment for Spotify Premium!

Herbaliser — Sat, 06 Jul 2013 23:34:40 GMT

finnaly got my Premium! when i got an American Express, i just forgot to put money on it, when i did, i got Premium first try. so stupid, but finnaly i am happy! thanks a lot for making the greatest music aplication of all time, no doubt. Peace!