topic Re: Premium/Playlists disappeared // No help yet. in Archived content

Premium/Playlists disappeared // No help yet.

swartremco — Sat, 06 Jul 2013 12:23:26 GMT

Dear Spotify community,

Over a month ago I experienced a problem which, apparently, quite a lot Spotify-users troubles. The problem is that all my playlists and my Spotify Premium seem to have disappeared (probably due to a second account or something). This happened after reinstalling Spotify.

I tried to resolve this problem by searching this community, but the solutions offered did not apply to my problem (there is no 'social media'-topion in the preference menu). Therefore I tried contacting Spotify personally. I do not know who is responsible for the customer services in The Netherlands, but someone is not doing his/her job properly: on the 6th of June I sent the first contact form and still have not heard anything from Spotify. Thus I submitted another contact form over a week ago, but still no repsonse...("We contact you as soon as possible"....really, Spotify?).

Annoyed by all the commercials in Spotify Free and the inablity to use Spotify on my phone, I tried severals attempts to get my Premium back such as disconnecting and reconnecting with Facebook, reinstalling Spotify, logging in and out, trying the Spotify-login instead of the Facebook-login, but all seems ineffective...

So in my attempt to restore my Spotify Premium, which I am still paying for (in fact, I paid for the whole month June without enjoying any Premium benefits...) , I present my problem to this community; perhaps that someone here can help me out. So any advice, suggestion or tip is welcome. Please help me!

Thanks in advance!

Kind regards.

Re: Premium/Playlists disappeared // No help yet.

Peter__ — Sat, 06 Jul 2013 12:25:17 GMT

Hey! 🙂

When you got in touch using the contact form, you will have gotten an automated email reply with a case number in it.

Can you post that number here and I will pass it over for someone to chase up for you?

Peter

Re: Premium/Playlists disappeared // No help yet.

swartremco2 — Sat, 06 Jul 2013 13:36:53 GMT

Weird, I couldn't use my just created log-in username; had to make a new log-in username.

Anyways, thank you for the help! I actually have 3 case numbers now since I filled out the contact form thrice. They all refer to the same problem I have. So if my problem is solved, all these cases can be closed.

6 June - Case # 00738431
26 June - Case # 00772123
6 July (today) - Case # 00791594

Thank you again, Peter!

Cheers!

Re: Premium/Playlists disappeared // No help yet.

Peter__ — Sat, 06 Jul 2013 13:44:35 GMT

Escalated for you 😉

Peter

Re: Premium/Playlists disappeared // No help yet.

swartremco2 — Sat, 06 Jul 2013 13:55:04 GMT

Ok, this mix up with accounts in the community actually solved my problem!!

Apparently the community account 'swartremco' I created is linked to the Spotify account which is linked to my Facebook account. After the reinstallation of Spotify, my original Spotify account got deconnected with my Facebook account and I was only able to log in with my Facebook account which created a new Spotify account containing nothing of my other account.

My other account was still there, somewhere, and I just found it due to the two different usernames here. This new username 'swartremco2' is connected with my original account, still containing the Premium and all the playlists. I dont know why I couldn't use 'swartremco', but care. It seems that I'm able logging in on both accounts, so time to sync them!

Do you think I can sync them by connecting the original account to Facebook or will I lose the playlists on the other, new account (or will this create a whole new dimension in the 'two-accounts issue')?

Thank you anyway, Peter! Finally someone who is trying to help. I still believe that customer services at Spotify should be improved though. Think that is one of the major aspects of a software-based organization...

Cheers!

PS. All the case number listed above (in my previous post) can be closed now!

Re: Premium/Playlists disappeared // No help yet.

Peter__ — Sat, 06 Jul 2013 13:53:57 GMT

Always good when you can solve it yourself! Excellent! 🙂

I will let the team know they can be closed!

Peter