topic Re: Premium not work in Archived content

Premium not work

Surija — Sat, 06 Jul 2013 12:45:59 GMT

I've paid my Premium but my Spotify says that I'm using Free version. I can't change it, it doesn't work anyway 😞

Re: Premium not work

Peter__ — Sat, 06 Jul 2013 12:49:25 GMT

@Surija wrote:

I've paid my Premium but my Spotify says that I'm using Free version. I can't change it, it doesn't work anyway 😞

Does your online account say premium?

Peter

Re: Premium not work

user-removed — Sat, 06 Jul 2013 15:51:23 GMT

I'm having the same problem - my online account says I'm on premium and for the last 2 days as has my spotify on my laptop, but the app on my phone says I'm still on free and spotify on my laptop is now saying the same 😞

Re: Premium not work

Peter__ — Sat, 06 Jul 2013 16:05:50 GMT

@user-removed wrote:

I'm having the same problem - my online account says I'm on premium and for the last 2 days as has my spotify on my laptop, but the app on my phone says I'm still on free and spotify on my laptop is now saying the same 😞

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post. Do they help?

Peter

Re: Premium not work

user-removed — Sat, 06 Jul 2013 16:28:53 GMT

I upgraded 2 days ago and have done all those things since then and did them again today - still hasn't solved it unfortunately

Re: Premium not work

Peter__ — Sat, 06 Jul 2013 16:30:20 GMT

@user-removed wrote:

I upgraded 2 days ago and have done all those things since then and did them again today - still hasn't solved it unfortunately

Are you sure you are logging in using the same details online as you are in the clients/apps?

Its amazingly easy to have two logins, one with a Spotify username and password and another using your Facebook email address and password.

Peter

Re: Premium not work

user-removed — Sat, 06 Jul 2013 17:05:24 GMT

Thank you, sorted now.