topic Re: I need help in Archived content

I need help

Leif_mjolnir — Sat, 06 Jul 2013 20:26:19 GMT

My bank shows that spotify charged my account but I can only use the radio, I uninstalled and done all the other stuff. I need help figuring out why it's not working

Re: I need help

Peter__ — Sat, 06 Jul 2013 20:27:45 GMT

Hey! Welcome to the community 🙂

Is your account showing as premium on your online overview?

Peter

Re: I need help

Taylor — Sat, 06 Jul 2013 20:27:56 GMT

Hi, and welcome to the community!

Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Does Spotify desktop say 'Spotify premium' at the top?
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

Anthony 🙂