topic It won't let me upgrade in Archived content

It won't let me upgrade

blakeryser16 — Mon, 08 Jul 2013 17:52:07 GMT

I have tried numerous times to upgrade, and it won't allow me. I've attached the screen I receive every time. I really want to use Spotify on my mobile. Please help me!

Re: It won't let me upgrade

Liam — Mon, 08 Jul 2013 17:55:16 GMT

@blakeryser16 wrote:

I have tried numerous times to upgrade, and it won't allow me. I've attached the screen I receive every time. I really want to use Spotify on my mobile. Please help me!

Do you have any money in your bank account? Spotify need to make a small charge to confirm the card is valid, and then they refund it.

Also, make sure your card is open for international and online purcahases and try a different web browser.

Liam

Re: It won't let me upgrade

intallbuildings — Tue, 09 Jul 2013 03:18:42 GMT

Me as well. Been trying all day. Tried 2 credit cards, both have money in them Even set up a paypal account and it just sends you back to your subscription page with no indication of whether it has worked or not, still showing as a free account so i guess not. Never had so much trouble trying to give someone money before. I guess it's back to Rdio for me! Catologue may not be quite as big but i've never had this many problems with them.

Re: It won't let me upgrade

Sam — Tue, 09 Jul 2013 08:28:14 GMT

blakeryser16 - Looks like it's sorted for you. I'm sorry about the hassle. Really hope you enjoy that Premium. It's totally worth it 🙂

intallbuildings - I've just tried a little something in your account, could you try upgrading again?

Re: It won't let me upgrade

intallbuildings — Tue, 09 Jul 2013 09:33:12 GMT

tried upgrading, still says that payment has failed.

Re: It won't let me upgrade

intallbuildings — Tue, 09 Jul 2013 09:36:24 GMT

now when i try and add a new payment method it says "oops, please try again" before i get to enter my card details.

Re: It won't let me upgrade

Sam — Tue, 09 Jul 2013 10:00:09 GMT

Ok. Sounds a little strange. If you could contact our payments guys, they should be able to get it sorted.

In the meantime, please check out this and this. It may be able to shed more light on why it's not going through.