topic Re: How do I activate my premium account in Archived content

How do I activate my premium account

Nikolina_Olsen — Tue, 09 Jul 2013 11:32:20 GMT

I just signed up for Spotify Premium in Denmark. I already had an account, free listening. Now I entered creditcard info and tried to activate, but nothing is happening. I still get the adds and cannot get it activated on my mobile phone (iPhone 4). Is there something specific I need to do to activate my premium order/account? I dind't get a recpiept for the order by email either. Do you usually get that? Does this mean that my payment and order hasn't gone through?

Thanks

Re: How do I activate my premium account

Greg — Tue, 09 Jul 2013 13:24:10 GMT

@Nikolina_Olsen wrote:

Hi

I just signed up for Spotify Premium in Denmark. I already had an account, free listening. Now I entered creditcard info and tried to activate, but nothing is happening. I still get the adds and cannot get it activated on my mobile phone (iPhone 4). Is there something specific I need to do to activate my premium order/account? I dind't get a recpiept for the order by email either. Do you usually get that? Does this mean that my payment and order hasn't gone through?

Thanks

N

Hi Nikolina, welcome to the Community!

I've taken a look at your Spotify account and you've upgraded to our Unlimited subscription rather than Premium.

Whilst you can't use Unlimited on mobile devices, you shouldn't be seeing any adverts on this subscription whilst on desktop.

Can you try logging out and back in to check this?

If you want to change to Premium, you can do so on your subscriptions page here.

Re: How do I activate my premium account

trick — Sat, 25 Jan 2014 23:28:00 GMT

Hi, having a similar problem. Gone throught with my credit card details and can view the receipt for the free premium trial but i have no idea how to activate it. There seem to be no instruction anywhere instructing what to do next. I did however locate another page that asks for a code but i have not been given a code that i am aware of. Please help

Re: How do I activate my premium account

Joe — Sun, 26 Jan 2014 01:06:45 GMT

There's nothing to activate. If your account isn't working as a premium account already, try logging out and back in.

Re: How do I activate my premium account

Josemlandivar — Sun, 25 May 2014 00:23:01 GMT

The same thing Here. Already payed and my card is charged. But my account is not activated. I already signed in and out and still nothing.

Re: How do I activate my premium account

Peter__ — Sun, 25 May 2014 11:46:46 GMT

@Josemlandivar - Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application.

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Re: How do I activate my premium account

budcamp — Tue, 30 Dec 2014 20:05:15 GMT

Thanks troubleshooter, off and back on worked. Spotify didn't even suggest that. Thanks again!

Re: How do I activate my premium account

mermaidsreality — Sun, 04 Jan 2015 15:44:32 GMT

I have a premium account that has worked well, and I love Spotify!

But a few days ago, Spotify was not available when I started up my PC, Windows 8. The spotify program file is still on the PC, but I cannot start it up. How do I bring Spotify back to life here? Thank you so much in advance!

Much love, Hanne

Re: How do I activate my premium account

MattSuda — Mon, 05 Jan 2015 01:41:02 GMT

@mermaidsreality

Try to reinstall Spotify

This is from the Spotify support section on how to reinstall:

Windows 7 or Vista:

Click File > Exit.
Click Start then select Control Panel.
Click Programs then Programs and Features.
Select Spotify in the list and click Uninstall.
Go to http://www.spotify.com/download and reinstall Spotify.

Windows XP:

Click File > Exit.
Click Start then select Control Panel.
Open Add/Remove Programs, select Spotify, then Change/Remove.
Go to http://www.spotify.com/download and reinstall Spotify.

Don’t worry about losing your favorite songs - all your playlists will be waiting for you when you sign in again. You’ll just need to redownload any previously synced music.

Re: How do I activate my premium account

mermaidsreality — Mon, 05 Jan 2015 07:58:11 GMT

Hi Matt

Thank you for your fast response! I did uninstall Spotify and reinstalled. To no avail. Spotify is on my system but does not start up.

Can't wait to wake up Spotify again!

Best wishes, Hanne

Re: How do I activate my premium account

mitchi — Thu, 12 Mar 2015 23:52:56 GMT

I just bought spotify premium and both my phone and pc dont shows signs that it went through but i am sure i payed for it? What am i doing wrong or how long do i have to wait for something to happen?

Re: How do I activate my premium account

MattSuda — Fri, 13 Mar 2015 12:34:23 GMT

@mitchi

Welcome to the Spotify Community!

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

Re: How do I activate my premium account

marcuspmohr — Fri, 22 May 2015 06:23:19 GMT

Hi, I have 20 iTunes dollars on my iTunes account but it wouldn't let me activate premium

Re: How do I activate my premium account

merrieloulim — Mon, 16 Nov 2015 07:11:08 GMT

How do I activate my spotify premium? I think it is 15days paid already but I have not enjoyed the benefits of being a spotify premium subscriber. Please reply. Tnx ahead

Re: How do I activate my premium account

Mhelai04 — Tue, 08 Dec 2015 03:46:08 GMT

Hi!
May i ask how can i activate my spotify?
Thanks

Re: How do I activate my premium account

meghanlorichua — Sun, 03 Jan 2016 08:21:32 GMT

The difference for me is that I got an email from the credit card that says it's already debited.

Re: How do I activate my premium account

Johannie96 — Sun, 12 Jun 2016 02:38:36 GMT

Me too,

Re: How do I activate my premium account

THATGUYofficial — Tue, 27 Dec 2016 06:30:44 GMT

"Me too" isn't a solution.

Re: How do I activate my premium account

JBB22 — Sat, 31 Dec 2016 01:33:28 GMT

Hi i just bought the 3months for 49P through online banking and its dobe but i dont know how to activate it to my account. Please help

Re: How do I activate my premium account

jeeeaaanneee — Sun, 05 Feb 2017 08:23:37 GMT

I'm having the same problem. I just paid for my Spotify Premium update, and I've already tried opening it on the web and reinstallig the app but my subscription still says that I'm subscribed to Spotify Free.