topic Re: Premium stopped working in Archived content

Premium stopped working

user-removed — Tue, 09 Jul 2013 15:42:05 GMT

My spotify premium account has stopped working. It says that I have reached the limit of time listening to music even though I have received a 3 month gift card a week ago. Premium worked at first but has since then stopped working. I've sent a message via a contact form but I have not had any response.

Help would be very much appreciated.

Re: Premium stopped working

Taylor — Tue, 09 Jul 2013 15:44:16 GMT

Hi, and welcome to the community!

Have you checked your Subscriptions page to make sure you are still premium?
Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

If that doesn't work, let me know your contact form case number and I'll escalate it to the staff so they can chase it up for you.

Anthony 🙂

Re: Premium stopped working

user-removed — Tue, 09 Jul 2013 16:10:21 GMT

It works now. Thanks!

Re: Premium stopped working

Blacmmore81 — Mon, 28 Oct 2013 15:42:24 GMT

Hi there, I have the problem that my account just isn't working, says I need to stream music onto a desktop (I've had spotify premium (£9.99 a month)for about 5 months now with no trouble like this) I can't play music at all even with wifi connection
Thanks

Re: Premium stopped working

Peter__ — Mon, 28 Oct 2013 15:45:04 GMT

@Blacmmore81 wrote:
Hi there, I have the problem that my account just isn't working, says I need to stream music onto a desktop (I've had spotify premium (£9.99 a month)for about 5 months now with no trouble like this) I can't play music at all even with wifi connection
Thanks

Hey! Welcome to the community 🙂

Is your account still showing as spotify premium on your online overview? Also, what is the exact error message you are getting and on what device?

Peter

Re: Premium stopped working

Blacmmore81 — Mon, 28 Oct 2013 15:48:05 GMT

When I go play a song it says
"Spotify premium is required for an on demand mobile steaming, it's free to stream from desktop"

Re: Premium stopped working

Peter__ — Mon, 28 Oct 2013 15:52:19 GMT

@Blacmmore81 wrote:
When I go play a song it says
"Spotify premium is required for an on demand mobile steaming, it's free to stream from desktop"

And is your account still showing as premium on your online overview (link above)?

Peter