topic Re: has my spotify account been hacked? in Archived content

has my spotify account been hacked?

kimiah — Tue, 09 Jul 2013 16:37:26 GMT

Please help me,

somebody has hacked my account and is listening to my music and deleteing all my playlists, i have changed all my passwords gmail,facebook,spotify, but he still can reach my account!!!!

Re: has my spotify account been hacked?

Adam — Tue, 09 Jul 2013 16:48:20 GMT

Hey kimiah, welcome to the Community.

I've just logged you out of all devices so if you've already changed your Facebook/Spotify passwords, he shouldn't be able to regain access. I've also restored your playlists back to an earlier state -- hopefully you won't be missing any.

Re: has my spotify account been hacked?

Peter__ — Tue, 09 Jul 2013 16:49:52 GMT

@kimiah wrote:

Please help me,

somebody has hacked my account and is listening to my music and deleteing all my playlists, i have changed all my passwords gmail,facebook,spotify, but he still can reach my account!!!!

~~Hey! Welcome to the community 🙂~~

~~I have just moved your post over into the official topic for requesting forced logouts. Hang tight, a member of the Spotify team will be able to do it for you.~~

~~Peter~~

No need, Adam has the skills 🙂

Peter

Re: has my spotify account been hacked?

ikorkylive — Thu, 26 Sep 2013 04:10:54 GMT

Adam,

my account ikorky, email address ikorky@aol.com got hacked and all of my music and play list got erased, ive been trying to reach spotify but am not able to do so. its been about 2 weeks since ive been fighting back and forth tryin gto play my music, also the email address registerd on file is no longer the same one i and the password must of changed also, only way im able to login is becuase of facebook.

Re: has my spotify account been hacked?

Peter__ — Thu, 26 Sep 2013 11:32:09 GMT

Hey @ikorkylive 🙂

Man I am sure this is driving you mad!

Best thing to do is drop the customer services team an email using this form making sure you use a working email address in the box, just explain what has been going on. After you have done that, you will get an automated email reply with a case number (#) in it, if you post that here we can ask someone to chase it up as soon as possible for you.

Peter

Re: has my spotify account been hacked?

hatcheckclerk — Thu, 05 Dec 2013 21:35:31 GMT

My account has been hacked. My user name is 'hatcheckclerk' and I can't log in as the password has been changed and there is someone else's email address shown. It now always shows as 'being used by another user'. I cancelled the credit card billing, but not sure it worked if this person is using it? What can I do? Spotify Help doesn't work as the message will go to the hacker?

Re: has my spotify account been hacked?

Peter__ — Thu, 05 Dec 2013 23:38:50 GMT

Hey @hatcheckclerk ! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this, just make sure you use a working email address in the first box!

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Re: has my spotify account been hacked?

andie747 — Wed, 26 Feb 2014 14:54:20 GMT

Hello Adam, i need you to reset my Spotify account, someone has hacked it.
I dont know how this person did this

Re: has my spotify account been hacked?

Jack_H — Wed, 26 Feb 2014 14:58:50 GMT

Hi @andie747

I've just edited your message, to remove your personal email, for security.

Best thing to do is contact the support team, http://spoti.fi/17rEzNX they can help sort the security on your account

Re: has my spotify account been hacked?

dborowka — Tue, 22 Apr 2014 09:56:53 GMT

Please assist me with regaining control of my hacked account. As of tonight, I was not able to log in and someone else entered their own email for contact. The person who hijacked my account entered this email instead of mine ([Snip-Email(Privacy)-Peter]).

This is a message for the moderator/administrator. Please email me a link to how I can reset password to my account and regain control of it.

My Spotify Case # 01398939

Thank you.

Re: has my spotify account been hacked?

Peter__ — Tue, 22 Apr 2014 09:56:38 GMT

@dborowka - Just going to hide that email address to stop you from getting any spam.

If you could reply directly to the automated email which contained the case number (even if it is from no-reply) that will make sure your case reaches an adviser as soon as possible.

Re: has my spotify account been hacked?

user-removed — Tue, 22 Apr 2014 13:13:57 GMT

@dborowka wrote:

Please assist me with regaining control of my hacked account. As of tonight, I was not able to log in and someone else entered their own email for contact. The person who hijacked my account entered this email instead of mine ([Snip-Email(Privacy)-Peter]).

This is a message for the moderator/administrator. Please email me a link to how I can reset password to my account and regain control of it.

My Spotify Case # 01398939

Thank you.

Hi Dborowka,

I have picked up your case and will be dealing with it via the email. Could you please send your replies via that email thread?

Re: has my spotify account been hacked?

Roadhousepsych — Thu, 12 Feb 2015 05:44:17 GMT

My account has also been hacked it keeps saying is I'm trying to listen to anything on my iPad that my iPhone is being used ?? There are play lesson people I have never seen I have tried to contact Spotify for three months and have had no luck whatsoever I cannot access Spotify on my iMac at all !! I am really frustrated !!

Re: has my spotify account been hacked?

bobbiewang84 — Fri, 20 Feb 2015 23:33:38 GMT

hi calvin! can you please help me? i have the same problem. someone hacked my account and changed my pw and email addy. my email address is

Re: has my spotify account been hacked?

MattSuda — Fri, 20 Feb 2015 02:12:30 GMT

@bobbiewang84

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

In the preferred contact box, you will be able to tell Spotify which address to contact you at since they changed the one on your account

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.