topic Re: Account Hacked.. Email Reset? in Archived content

Account Hacked.. Email Reset?

mlutton — Tue, 09 Jul 2013 23:27:32 GMT

My account was somehow hacked and my email account no longer matches my facebook login credentials. I therefore can't change my email bc I don't know my existing password and the reset password functionality sends an email to someone else's acocunt.

Can someone help me 🙂 ?

Thanks!

Re: Account Hacked.. Email Reset?

Robbie — Wed, 10 Jul 2013 07:47:09 GMT

Hello there. We'll help you get back online. Please email our team, confirming your username, date of birth, postal code and last 4 digits of the card used to subscribe/PayPal billing agreement ID: https://www.spotify.com/about-us/contact/contact-spotify-account/

Re: Account Hacked.. Email Reset?

hatcheckclerk — Thu, 05 Dec 2013 21:29:21 GMT

Me too. I can't send an email to Spotify as now it is someone else's email address.

Re: Account Hacked.. Email Reset?

Peter__ — Thu, 05 Dec 2013 23:39:14 GMT

@hatcheckclerk wrote:

Me too. I can't send an email to Spotify as now it is someone else's email address.

Left you a reply here 🙂