topic Re: Cannot edit profile or change password in Archived content

Cannot edit profile or change password

user-removed — Wed, 10 Jul 2013 18:43:31 GMT

I cannot change my password. Following the steps described here - https://support.spotify.com/uk/problems/#!/article/change-password - when I try and submit it complains my email address is already linked to an account. Yes - my account, its ME, I'm trying to edit my profile not create a new one.

Re: Cannot edit profile or change password

Peter__ — Wed, 10 Jul 2013 18:45:20 GMT

Hey! Welcome to the community 🙂

This happens when you actually have two accounts registered in the system with the same email address, normally one via your username account and another via your Facebook details which I am assuming use the same email. You will need to get in touch with the customer services team directly using the online contact form and they will be able to remove the duplicate account for you, and after that is done you can change your password.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Cannot edit profile or change password

user-removed — Wed, 10 Jul 2013 18:47:44 GMT

I can't get as far as submitting that online form because none of the options meets my question

Re: Cannot edit profile or change password

Peter__ — Wed, 10 Jul 2013 18:51:59 GMT

@user-removed wrote:

I can't get as far as submitting that online form because none of the options meets my question

Just pick the closest one, they go to the same team anyways 😉

Peter