topic Re: Spotify premium expired before it should have. in Archived content

Spotify premium expired before it should have.

Partyprime — Tue, 16 Jul 2013 15:30:49 GMT

Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it has expired already. Why?

We thought you’d like to know that your pre-paid subscription expires in 7 days. But don’t worry, it’s easy to top up again or subscribe.

You can top up using pre-pay http://www.spotify.com/redeem

Or subscribe to Premium https://www.spotify.com/signup/premium/

Or you can buy a Spotify Gift Card in a store near you. Find out where: http://www.spotify.com/gift-card/

Just top up or subscribe before your expiry date, and we’ll make sure there’s no interruption to your listening. The music will just carry on flowing!

Spotify Team"

Re: Spotify premium expired before it should have.

Adam — Tue, 16 Jul 2013 15:40:15 GMT

Hey there, welcome to the Community.

I've just taken a look at your account and the Premium should still be active -- as you mention, you still have Premium on that account until 21st July.

Is your subscription page showing that you're on the Free service? If so, that'll be something for our payments team. Get in touch here.

Re: Spotify premium expired before it should have.

Partyprime — Tue, 16 Jul 2013 16:17:31 GMT

Thank you, it does indeed say 21th july, I was just worried when it said it in the yellow bar with text on the spotify app (on windows). Thanks for the quick help!

Re: Spotify premium expired before it should have.

Adam — Wed, 17 Jul 2013 07:13:11 GMT

@Partyprime wrote:

Thank you, it does indeed say 21th july, I was just worried when it said it in the yellow bar with text on the spotify app (on windows). Thanks for the quick help!

Very strange! Hopefully it'll have been a one-off but let us know if it happens again.