topic Re: Moving accounts due to deactivated Facebook in Archived content

Moving accounts due to deactivated Facebook

mma — Thu, 18 Jul 2013 18:01:21 GMT

I recently deactivated the Facebook account that I used to listen on Spotify. My (now inaccessible) Spotify account had a great deal of favorites/playlists, etc, and I'm trying to see if all that data can be restored.

I've read through relevant forums here and it seems like my best bet is asking the Spotify staff to move my old data to a new/2nd Spotify account, created with a new/different Facebook page. I've sent them a message but no response.

I already have the new Facebook account, and am using it to play music on Spotfiy right now.

Is it possible to merge the two accounts (old and new) so I don't have to lose my previously-created playlists, faves, etc.?

Please advise. Thanks!

Re: Moving accounts due to deactivated Facebook

Peter__ — Thu, 18 Jul 2013 18:34:19 GMT

@mma wrote:

I recently deactivated the Facebook account that I used to listen on Spotify. My (now inaccessible) Spotify account had a great deal of favorites/playlists, etc, and I'm trying to see if all that data can be restored.

I've read through relevant forums here and it seems like my best bet is asking the Spotify staff to move my old data to a new/2nd Spotify account, created with a new/different Facebook page. I've sent them a message but no response.

I already have the new Facebook account, and am using it to play music on Spotfiy right now.

Is it possible to merge the two accounts (old and new) so I don't have to lose my previously-created playlists, faves, etc.?

Please advise. Thanks!

Hey 🙂

Do you have the case number from when you got in touch, I can ask someone to chase it up for you?

Peter

Re: Moving accounts due to deactivated Facebook

mma — Thu, 18 Jul 2013 18:40:08 GMT

Yes! it's:

00807227

Thank you. I miss my old account 😞 but not my old Facebook, yeesh.

Re: Moving accounts due to deactivated Facebook

Peter__ — Thu, 18 Jul 2013 18:45:08 GMT

@mma wrote:

Yes! it's:

00807227

Thank you. I miss my old account 😞 but not my old Facebook, yeesh.

Asked someone to make sure that is answered asap for you 😉

Peter

Re: Moving accounts due to deactivated Facebook

Greg — Thu, 18 Jul 2013 19:36:44 GMT

You should receive an email shortly.

Apologies for the delay!

Re: Moving accounts due to deactivated Facebook

xheathern — Wed, 25 Nov 2015 01:19:56 GMT

God I don't miss my old Facebook but i do miss my music.

My case # is 04107139

Re: Moving accounts due to deactivated Facebook

Cursulap84 — Wed, 25 Nov 2015 01:32:34 GMT

How do you have your playlists moved over if you deactivate your FB account? It said to create a new Spotify account which I did and contact Spotify but I keep getting a generic response. Can anyone help here?

Re: Moving accounts due to deactivated Facebook

xheathern — Wed, 25 Nov 2015 01:34:10 GMT

I have the exact same problem

Re: Moving accounts due to deactivated Facebook

Cursulap84 — Wed, 25 Nov 2015 01:37:20 GMT

What the heck?!

Re: Moving accounts due to deactivated Facebook

xheathern — Wed, 25 Nov 2015 01:38:58 GMT

I guess we just need to come into contact with a moderator to get the problem fixed 😞

Re: Moving accounts due to deactivated Facebook

12128084922 — Wed, 25 Nov 2015 01:43:29 GMT

They have made it IMPOSSIBLE to delete or merge your previous facebook account. Bull**bleep**.

Re: Moving accounts due to deactivated Facebook

xheathern — Wed, 25 Nov 2015 01:45:15 GMT

SERIOUSLY?!?! What the ****? Like, even if you talked to the moderators?

Re: Moving accounts due to deactivated Facebook

Cursulap84 — Wed, 25 Nov 2015 02:44:57 GMT

I only did it because it said you could transfer everything by creating a new account. I'm pissed.

Re: Moving accounts due to deactivated Facebook

xheathern — Wed, 25 Nov 2015 03:23:57 GMT

Me too 😞

Re: Moving accounts due to deactivated Facebook

jermainep37 — Wed, 13 Apr 2016 10:46:17 GMT

I'm Having The Same Issue Please Help...And I don't have a Case Number...

Re: Moving accounts due to deactivated Facebook

Mquiles01 — Fri, 22 Apr 2016 14:26:54 GMT

I'd like to deactivate my old Facebook and move my subscription to my new account

Re: Moving accounts due to deactivated Facebook

Mquiles01 — Fri, 22 Apr 2016 14:29:39 GMT

It's a shame because I love the convience of spotify I'd hate to have to adjust to another product I hope to here back from you guys soon because As a musician I can't go to long without my music

Re: Moving accounts due to deactivated Facebook

osornios — Fri, 22 Apr 2016 23:15:26 GMT

@Mquiles01

My suggestion would be for you to create a new account with different email address from the one you use for facebook. That will give you a Spotify username, so you won't have to rely on facebook anymore.

You can create it here:

https://www.spotify.com/signup/

Once you have this new account, contact customer support and they'll help you migrate your Premium privileges (if you have them), library, playlists, friends, etc. to this new account.

If you like you can link this new account to your new facebook and deactivate the old one, but now you won't have to rely in the facebook login process, since you'll have your very own Spotify username.