topic Referral not working in Archived content

Referral not working

BlkChockr — Sun, 21 Jul 2013 15:34:52 GMT

Hi, I just started using the spotify referal program, but it somehow doesn't seem to work.

I only get "Clicks" instead of earnings, even though people register with my personal link, can anybody tell me what I am doing wrong?

Also, is it normal to not get a Welcome/Validation-Mail after registering?

Greets, BlkChockr

Re: Referral not working

meahtenoha — Sun, 21 Jul 2013 19:14:50 GMT

Hi there BlkChockr. Our FAQ on the referral program here should clear up these questions.

You should receive a code to redeem once 5 friends have signed up.

Re: Referral not working

BlkChockr — Mon, 22 Jul 2013 09:55:05 GMT

Hi,

it was exactly that FAQ Page, which lead me to the referal program in first place 😉 But as I said, when I go to http://www.spotify.com/refer/ and spread my personal link, I only get "Clicks", but no "Earns", even though people sign up and not just click the link. Why is that?

Greets, BlkChockr

Re: Referral not working

meahtenoha — Mon, 22 Jul 2013 16:48:22 GMT

Hi BlkChockr - If your friends aren't using those personal links you've sent out then it won't be credited to your account. Is that what's happen here?

Could you post a screenshot of your stats so we can take a look?

Re: Referral not working

BlkChockr — Mon, 22 Jul 2013 18:07:06 GMT

Here you go... And yes, I saw two of them registering with the link by myself and it still wouldn't count! 😞

Re: Referral not working

meahtenoha — Mon, 22 Jul 2013 20:06:56 GMT

How long ago did they register? Was this just yesterday?

Re: Referral not working

keemb0 — Mon, 22 Jul 2013 23:14:09 GMT

Mine is doing this as well. I got around 5 people to sign up but all I'm getting is "clicks".

Re: Referral not working

BlkChockr — Tue, 23 Jul 2013 08:08:02 GMT

@meahtenoha wrote:

How long ago did they register? Was this just yesterday?

Yes, it now was the day before yesterday. 😕

Re: Referral not working

meahtenoha — Thu, 25 Jul 2013 19:57:04 GMT

Hey! Still looking into this for you both. I'll post here as soon as I have an update--thanks!

Re: Referral not working

BlkChockr — Thu, 25 Jul 2013 20:02:24 GMT

Thank you too! 🙂

Re: Referral not working

meahtenoha — Mon, 29 Jul 2013 15:35:39 GMT

Hey BlkChockr - I'm going to send a private message your way in the Community--we need just a couple more details.

@keemb0, don't worry. We're looking into yours too!

Re: Referral not working

moparmaniac — Sat, 31 Aug 2013 02:20:11 GMT

was this issue ever resolved because I'm also having a similar case

Re: Referral not working

Rvinam — Sat, 07 Sep 2013 04:36:53 GMT

I have the SAME problem. My friends joined to Spotify and I only got "Clicks". What do I do???

I need to wait a little bit more or what?

They joined like an hour ago.

Re: Referral not working

Peter__ — Sat, 07 Sep 2013 08:36:30 GMT

@Rvinam wrote:

I have the SAME problem. My friends joined to Spotify and I only got "Clicks". What do I do???

I need to wait a little bit more or what?

They joined like an hour ago.

Hey @Rvinam ! Welcome to the community 🙂

I would give it at least 24 hours to update itself before going any further with troubleshooting.

If you are still not getting your expected results after that time, instructions on how to get in touch with the referrals team (since they have special contact details) can be found at the bottom of the referral program help page.

Peter

Re: Referral not working

Rvinam — Sat, 07 Sep 2013 15:36:43 GMT

Thanks bro!

Re: Referral not working

kfelic4 — Thu, 06 Mar 2014 21:07:57 GMT

do you mean that you have to have 5 friends sign up before you receive the credit to your account? i know more then five of my friends signed up but i've only received three months worth of credit!!! very annoying you guys email us this crap that doesnt work!

Re: Referral not working

Peter__ — Thu, 06 Mar 2014 23:15:31 GMT

@kfelic4 - If you could get in touch here someone will be able to check that out for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.