topic Re: The Spotify Community Subscription in Archived content

The Spotify Community Subscription

Nikolas — Mon, 22 Jul 2013 09:36:20 GMT

Im getting updates from topic all the time, but I have turned off subscriptions. What do I do?

Re: The Spotify Community Subscription

Joe — Mon, 22 Jul 2013 14:51:23 GMT

I think the community options can only be set to prevent automatic subscriptions to new topics you participate in so once you've turned this option off, you also need to unsubscribe from the individual topics using the options dropdown.

Re: The Spotify Community Subscription

FOJ — Fri, 20 Sep 2013 15:54:32 GMT

Hi, Can someone help?

I have had someone use my bank details for Spotify Premium sibscription. I don't have a premium account with Spotify yet I have been having £9.99 taken out of my account on a month basis. I have contacted Spotify Customer service and they have not responded.

I have also spoken to my bank, there is little they can do because it is a Point of Sale transaction, as opposed to a Direct Debit.

Can someone help please?

Re: The Spotify Community Subscription

Peter__ — Fri, 20 Sep 2013 15:59:47 GMT

Hey @FOJ - do you have a case number (#) from when you got in touch with customer services?

Its in the automated email reply you get when you get in touch.

Peter

Re: The Spotify Community Subscription

FOJ — Fri, 20 Sep 2013 16:04:48 GMT

Hey Peter

Yes I do, Spotify Case # 00902347: Other - ref:_00DD0pxIW._500D0URW5S:ref

That was the reference I was given

Re: The Spotify Community Subscription

Peter__ — Fri, 20 Sep 2013 16:05:25 GMT

Perfect, I'll ask someone to chase that up for you 😉

Peter

Re: The Spotify Community Subscription

FOJ — Fri, 20 Sep 2013 16:07:46 GMT

Thanks!

Re: The Spotify Community Subscription

Adam — Fri, 20 Sep 2013 16:11:13 GMT

Hey @FOJ - we've just replied to that case of yours. Check your inbox!

Re: The Spotify Community Subscription

FOJ — Fri, 20 Sep 2013 16:19:46 GMT

Hi Adam,

Thanks, I just responded to your email