topic Re: Top Tracks Playlist Disappeared in Archived content

Top Tracks Playlist Disappeared

manchestervk — Wed, 24 Jul 2013 21:32:15 GMT

All my songs within my playlists have disappeared only on my iphone. Please help! They still appear on my laptop. I´ve read all the threads but don´t seem to find a solution.

I don´t want to connect via facebook, is that essential nowadays? I´ve been a subscriber since 2010.

Please help!
Thanks

Re: Top Tracks Playlist Disappeared

Joe — Wed, 24 Jul 2013 22:33:22 GMT

I don't think facebook will make any difference. Are you using Spotify version 0.7.1? Some folk are having issues similar to yours with the latest update. Take a look at this thread and post the information requested if your problem is the same as reported there.

Re: Top Tracks Playlist Disappeared

Sam — Thu, 25 Jul 2013 09:26:00 GMT

manchestervk - Your last payment didn't go through, I'm afraid. So your account has reverted back to free.

Don't worry though, as soon as you resubscribe it should all work nicely. Just head here: www.spotify.com/account/

Re: Top Tracks Playlist Disappeared

manchestervk — Thu, 25 Jul 2013 10:27:18 GMT

Hi Sam,

Thanks for the response. The last payment I made was June 20th, my payments go out via direct debit. I had money in the bank so I don´understand why it didnt go through?!! Also, I still have everything on my account, just not my mobile device. So sorry but I dont think thats the reason. What else can it be? Thanks

Re: Top Tracks Playlist Disappeared

manchestervk — Thu, 25 Jul 2013 10:27:47 GMT

Hi Sam,

Thanks for the response. The last payment I made was June 20th, my payments go out via direct debit. I had money in the bank so I dont´understand why it didnt go through?!! Also, I still have everything on my account, just not my mobile device. So sorry but I dont think thats the reason. What else can it be? Thanks

Re: Top Tracks Playlist Disappeared

Sam — Thu, 25 Jul 2013 10:49:52 GMT

We can't see exactly why the payment has failed, I'm afraid.

As your account has reverted to the free version, you'll be unable to access your playlists at all on your iPhone, as this is a Premium only feature. Spotify will work fine on desktop with a free account.

To get Spotify working on your iPhone again, you'll just need to upgrade.

Re: Top Tracks Playlist Disappeared

manchestervk — Thu, 25 Jul 2013 13:58:48 GMT

This seems to me like a way to make me pay more money. If I upgrade now, the price is more expensive that before my account was closed for an unknown reason.

How do I know that this wont happen again if you can´t offer any explanation for not processing my payment and downgrading my account without warning??

This is appaling!

Re: Top Tracks Playlist Disappeared

Sam — Thu, 25 Jul 2013 15:14:32 GMT

I apologise if there has been any confusion here, it's really not intended.

The only reason I suggested upgrading is because you can no longer access your playlists and use your Spotify on your mobile device. As your most recent payment failed, your account is now a Spotify free account. To use Spotify on your mobile device, Premium is needed.

I can't see why the payment failed because it's taken through a different system, one that I don't have access to. I can only see that it failed.

I think in this case it's best if you could contact customer support. We'll be able to do a lot more troubleshooting than we can do here. Just email in: http://spoti.fi/LcmHYK