topic Re: Premium code misuse in Archived content

Premium code misuse

S2595 — Thu, 25 Jul 2013 19:47:30 GMT

I bought Spotify premium code, entered it with my mobile and the only button available was 'select'. It was under the spotify unlimited add and I knew it might be just for that but there were no other buttons there, so I pressed it, hoping that if it was gonna make my buy it, it would make me also confirm buying that. Now I have Spotify unlimited for 2 months and I want, premium for 1, can I switch anyhow without entering my bank details?

Re: Premium code misuse

Peter__ — Thu, 25 Jul 2013 19:53:09 GMT

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to get it swapped over for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Premium code misuse

S2595 — Thu, 25 Jul 2013 20:04:02 GMT

Exactly how should I reply ?

Re: Premium code misuse

Peter__ — Thu, 25 Jul 2013 20:10:55 GMT

I would just copy and paste your original message, but any response is enough to ensure your case goes into the service queue from experience 😉

Peter