topic Re: Problem resetting PW in Archived content

Problem resetting PW

somethingunique — Fri, 26 Jul 2013 09:15:04 GMT

I'm trying to help a collegue to reset his password.

After he clicks on the link in the mail he gets to the reset PW page, enters a new PW and then ends up at the "took too long time" or something like that and the new PW doesn't work.

What to do?

Re: Problem resetting PW

Sam — Fri, 26 Jul 2013 09:55:23 GMT

Could you ask him to try a different internet browser?

Re: Problem resetting PW

somethingunique — Fri, 26 Jul 2013 12:25:41 GMT

We've tried both Safari on his iPhone and Chromium @ Ubuntu 😞

Re: Problem resetting PW

Adam — Fri, 26 Jul 2013 12:43:18 GMT

Was his account created through Facebook? If so, it'll always be his Facebook email address and password he uses to login.

If he has a Spotify-specific username he'll need to get in touch with support from here.

Re: Problem resetting PW

somethingunique — Fri, 26 Jul 2013 12:56:23 GMT

It's not a FB account according to him. Thanks, I've raised with the support..