topic Premium not working in Archived content

Premium not working

kinnberg1 — Mon, 29 Jul 2013 07:26:10 GMT

Why is my premium visions no longer available???? I still pay my bills!

Re: Premium not working

Taylor — Mon, 29 Jul 2013 07:49:47 GMT

Hi, and welcome to the community!

1) Have you checked your Subscriptions page to make sure you are still successfully premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

Anthony 🙂

Re: Premium not working

phamiiQ — Mon, 29 Jul 2013 07:58:15 GMT

Same here i paid for preeium last night, was working one day and now its free trial .. can you help me? You guys dont have any number to call for help ??

**bleep** spotify **bleep** this

Re: Premium not working

Taylor — Mon, 29 Jul 2013 07:59:45 GMT

@phamiiQ wrote:

Same here i paid for preeium last night, was working one day and now its free trial .. can you help me? You guys dont have any number to call for help ??

**bleep** spotify **bleep** this

Hi, and welcome to the community!

Firstly, make sure you've followed the points in my post above.

If that doesn't work, I suggest you submit an online contact form; and someone at Spotify can look into it for you.
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂