topic Re: Emails in Archived content

Emails

user-removed — Sat, 03 Aug 2013 11:16:48 GMT

I have emailed the payments team 3 times over 3 days. No response? I am a paying customer and just paid this month and yet you disable my account. Not happy.

Re: Emails

Joe — Sat, 03 Aug 2013 11:20:54 GMT

If you followed the instructions in this post, someone should get in touch after the weekend. If you haven't heard anything on Monday, post the case number here and I'll try to chase it up through the spotify staff.

Re: Emails

user-removed — Mon, 05 Aug 2013 11:17:57 GMT

#: 00838589
Case Number

Still not working, disabled for 4 days now and you haven't even sent me an automatic email to let me know. I would just cancel the payment but I can't log in to do that. Well built system, suspend peoples account and don't let them cancel the payment so you can basically steal money from them.

Re: Emails

Joe — Mon, 05 Aug 2013 12:58:35 GMT

Cheers, I've passed it on.

Re: Emails

user-removed — Mon, 05 Aug 2013 13:09:58 GMT

passed it on to who? that is all the people that emailed me said, "thanks Ill pass it to the correct department" "thankyou someone else will be in contact soon"

someone is going to have a large collection of passed on emails.

Re: Emails

Peter__ — Mon, 05 Aug 2013 17:22:06 GMT

I can see Joe escalated it to the community team, who will ensure the case has reached the correct team for you internally. Don't worry, you should get a response soon!

Peter

Re: Emails

Adam — Mon, 05 Aug 2013 18:21:58 GMT

@user-removed wrote:

passed it on to who? that is all the people that emailed me said, "thanks Ill pass it to the correct department" "thankyou someone else will be in contact soon"

someone is going to have a large collection of passed on emails.

I can see my colleague who deals with these kinds of things replied to you earlier today. You replied again since then so you should get another response back soon.

Re: Emails

user-removed — Tue, 06 Aug 2013 13:19:19 GMT

Can you check if I'm getting any more responses or is it just that's it? I am not happy with the response at all and I want someone with some authority to reply to my emails rather than whoever has because I am so so annoyed with the outcome.

Re: Emails

Adam — Tue, 06 Aug 2013 16:35:03 GMT

@user-removed wrote:
Can you check if I'm getting any more responses or is it just that's it? I am not happy with the response at all and I want someone with some authority to reply to my emails rather than whoever has because I am so so annoyed with the outcome.

Your email is with our payments team who deal with this kind of issue. The folks who reply to that email are the best people to handle those kinds of issues. Bear with them.