topic Re: Spotify support in Archived content

Spotify support

Monaim — Sun, 04 Aug 2013 15:02:58 GMT

I tried to contact them but I haven't gotten any answer yet. Do you know how long it might take before they'll get back to me?

Re: Spotify support

Peter__ — Sun, 04 Aug 2013 15:09:13 GMT

@Monaim wrote:
I tried to contact them but I haven't gotten any answer yet. Do you know how long it might take before they'll get back to me?

Hey 🙂

They will normally get back to within 24 hours, but it can take a little longer for some issues if they need to go to a specific specialist team.

If you post your case number here, which is in the automated email reply you get when you submit a contact form I can escalate it to make sure it gets looked at as soon as possible for you.

Peter

Re: Spotify support

Monaim — Sun, 04 Aug 2013 15:16:33 GMT

I got two emails with different case numbers, so I'll just post them both here:

00840294

00840289

Re: Spotify support

Peter__ — Sun, 04 Aug 2013 15:21:24 GMT

Okay excellent 🙂

I have asked the Spotify community team to make sure they get answered asap for you.

Peter

Re: Spotify support

meahtenoha — Sun, 04 Aug 2013 18:23:23 GMT

Hi Monaim - I can confirm those cases have reached us--you should get a response shortly.

In the future, if your receive an automated email directing you to the Community just reply again. That case will then reach the right queue. Thanks!