topic Changing Bank Account for Premium Subscription in Archived content

Changing Bank Account for Premium Subscription

user-removed — Wed, 07 Aug 2013 07:47:37 GMT

I am a Spotify Premium subscriber and am changing my bank current account. All direct debits have moved across from the old to the new account automatically, apart from the Spotify one. How can I change the bank details against the Spotify subscription?

Also, I note that the Account Overview shows that I am a Spotify Free subscriber which is incorrect as I am a Premium subscriber. Help please?!?

Re: Changing Bank Account for Premium Subscription

Taylor — Wed, 07 Aug 2013 07:53:02 GMT

Hi, and welcome to the community!

The best way to change details is to just unsibscribe with your current ones and resubscribe with your new details.

Anthony 🙂

Re: Changing Bank Account for Premium Subscription

user-removed — Wed, 07 Aug 2013 08:01:41 GMT

Would that not lose all my playlist information? Also I have just paid a month of premium subscription. Surely there is a way to keep the same subscription details and simply change the payment details.

Re: Changing Bank Account for Premium Subscription

Taylor — Wed, 07 Aug 2013 08:15:10 GMT

Hi,

You wouldn't lose your playlist information. But now I think about it, you can change your payment details from your subscription page, and you shoudn't need to unsubscribe to do that.

Anthony 🙂

Re: Changing Bank Account for Premium Subscription

user-removed — Wed, 07 Aug 2013 08:19:42 GMT

Thanks for the suggestion. Looking at my SUbscription Page, it says that I currently have a Free Subscription, not a Premium one. So I am not really happy to change subscription details until Spotify sort this out. I've contacted Spotify Customer Services directly to ask them to do that. Thanks again for your help.