topic Re: E-card not arrived, wrong account subscription in Archived content

E-card not arrived, wrong account subscription

danielons — Thu, 08 Aug 2013 17:08:43 GMT

Hi, I've just bought an e-card for 3 months Spotify premium to give as a present, The person didn't receive the email with the code and I accidentally activated it on my account, is it possible to disable it from my account and give it to the right person?

tnx

Re: E-card not arrived, wrong account subscription

Peter__ — Thu, 08 Aug 2013 17:10:00 GMT

Hey! Welcome to the community 🙂

You will need to get in touch with the lovely customer services team directly using the online contact form and they will be able to help you out in getting it sorted! Hopefully shouldn't be an issue 🙂

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: E-card not arrived, wrong account subscription

danielons — Thu, 08 Aug 2013 17:19:45 GMT

very kind of you,

I'll try

Re: E-card not arrived, wrong account subscription

Sam — Fri, 09 Aug 2013 08:36:19 GMT

danielons - I can see your case has come through. You should hear back shortly.

Re: E-card not arrived, wrong account subscription

danielons — Fri, 09 Aug 2013 08:51:52 GMT

tnx

but nobody has asked me more precise information on the case yet, username of the person to whom I would have sent the e-card for example, etc...

is that normal?

Re: E-card not arrived, wrong account subscription

Sam — Fri, 09 Aug 2013 09:49:14 GMT

Don't worry, we'll ask for all the relevant info when we get back to you. We'll get it sorted 🙂

Re: E-card not arrived, wrong account subscription

jacopopesce — Fri, 09 Aug 2013 13:48:16 GMT

Hi guys...

I got the same problem...

I hope will be solved...

Re: E-card not arrived, wrong account subscription

Adam — Fri, 09 Aug 2013 13:59:48 GMT

@jacopopesce wrote:

Hi guys...

I got the same problem...

J

You'll get a response from one of our support team soon. Sit tight.