topic Re: Time Limit in Archived content

Time Limit

hiekek — Sun, 11 Aug 2013 08:42:33 GMT

I just opened my Spotify after being away on holiday for the entire month of August and I get the message that my 10 hour timelimit has been reached.

How is this possible when this laptop is the only device I've installed spotify on and it has been switched off for the entire month?

Thanks in advance!

Taylor — Sun, 11 Aug 2013 08:47:16 GMT

Hi, and welcome to the community!

It sounds like someone may be using your account.

Feel free to post on this topic to get logged out of all devices.
Then I suggest you reset your password so the other user can't login again.

Anthony 🙂

Joe — Sun, 11 Aug 2013 09:32:52 GMT

Have you tried logging out then back in - this often resets the limit. Also try the web player to see if that plays for you.

Taylor — Mon, 12 Aug 2013 07:44:52 GMT

@jwylot wrote:

Have you tried logging out then back in - this often resets the limit. Also try the web player to see if that plays for you.

Does it? That's a new one, never used free before so I wouldn't know, I'm learning 😉

Anthony

Joe — Mon, 12 Aug 2013 08:43:37 GMT

@Taylor I meant if it's reporting the limit incorrectly not if you've used up your 2.5 hours 🙂

Taylor — Mon, 12 Aug 2013 08:47:12 GMT

@jwylot wrote:

@Taylor @Taylor I meant if it's reporting the limit incorrectly not if you've used up your 2.5 hours 🙂

Ah, that makes sense 😉

Anthony