topic Upgraded Issue in Archived content

Upgraded Issue

geryan66 — Fri, 16 Aug 2013 20:11:28 GMT

I had to upgrade my subscription again b/c something happened with my credit card. I have restarted my computer and re downloaded spotify and it still says I have a free account. Please help!

Re: Upgraded Issue

Peter__ — Fri, 16 Aug 2013 20:13:34 GMT

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post and see if they can get you up and running.

Peter

Re: Upgraded Issue

geryan66 — Fri, 16 Aug 2013 20:28:14 GMT

Tried this twice and did not work.

Re: Upgraded Issue

Peter__ — Fri, 16 Aug 2013 20:46:45 GMT

@geryan66 wrote:

Tried this twice and did not work.

Is your account showing as premium on your online overview?

Peter

Re: Upgraded Issue

geryan66 — Fri, 16 Aug 2013 20:49:45 GMT

No, showing free.

Re: Upgraded Issue

Peter__ — Fri, 16 Aug 2013 20:55:56 GMT

In that case you will need to get in touch with the customer services team directly using the online contact form and they will be able to help you track down your subscription, since that is not the account you have subscribed on. Its amazingly easy to accidentally to subscribe on a duplicate account using your Facebook details.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter