topic Re: Account help needed please? in Archived content

Account help needed please?

weaksy721 — Sat, 17 Aug 2013 16:27:48 GMT

Hi there, a couple of months ago i signed up for spotify using my fathers debit card as i didnt have one at the time, unfortunately i have fotrgotten the email address and password i used at the time and my father is therefore still being charged. I have my own spotify account now and would like my fathers details removed. I have raised this issue via the contact form weeks ago.but with no response. Could a mod possibly pm me and i will give you my dads details to have removed.

Please help

[Snip-Email(Privacy)-Peter]

Re: Account help needed please?

Peter__ — Sat, 17 Aug 2013 16:27:39 GMT

Hey! Welcome to the community 🙂

Just going to hide that email address to stop you from getting spammed!

Would you be able to provide the case number you got when you submitted a contact form (its in the automated email reply) and we can make sure that gets chased up for you asap.

Peter

Re: Account help needed please?

weaksy721 — Sat, 17 Aug 2013 16:27:48 GMT

Spotify case number 0086 7915

Please help again

Re: Account help needed please?

Peter__ — Sat, 17 Aug 2013 16:39:45 GMT

I have passed that over to the Spotify staff to chase up for you, its the best I can do for you! 😉

Someone should pick it up shortly, although some payment issues do need to go to a dedicated team who normally don't work weekends.

Peter

Re: Account help needed please?

Greg — Sun, 18 Aug 2013 15:16:34 GMT

Hey guys!

I've made sure this case has reached the right people so you'll get an email soon.