topic Re: Two Accounts, Can't access main account! in Archived content

Two Accounts, Can't access main account!

ninakalluri — Sun, 18 Aug 2013 02:36:28 GMT

I am panicking! I made one spotify account with my facebook, but then made another one with just an email/not with facebook. I rarely/never use the one that is not linked to facebook, and today when I tried to log in with my normal facebook account info it prompted me to log into my other account so I did. Now even with my facebook account info it's taking me to my other account and my access to my main use account is gone! I know this is confusing but please help!

Re: Two Accounts, Can't access main account!

Taylor — Sun, 18 Aug 2013 06:39:07 GMT

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify should be able to get it all sorted for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

Re: Two Accounts, Can't access main account!

chienhe — Sun, 18 Aug 2013 13:14:09 GMT

Let me know if you find a solution. I'm having the same problem at the moment.

Re: Two Accounts, Can't access main account!

Bippla — Sun, 18 Aug 2013 13:41:27 GMT

I have the same problem as well!

Re: Two Accounts, Can't access main account!

Taylor — Sun, 18 Aug 2013 18:00:28 GMT

Hi,

If both of you submit an online contact form, someone at Spotify should be able to sort it all out.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

Re: Two Accounts, Can't access main account!

user122575905 — Mon, 19 Aug 2013 00:24:59 GMT

how long does it take for the spotify team to respond? and also why dont they have a fail safe if you started spotify with your facebook account and only have a number username.

Re: Two Accounts, Can't access main account!

MichaelJerzak — Mon, 19 Aug 2013 01:07:09 GMT

@user122575905 wrote:

how long does it take for the spotify team to respond? and also why dont they have a fail safe if you started spotify with your facebook account and only have a number username.

well they sorta do, if you set a password for other devices under your Account Overview, then you can login using your number username and the set password