topic Re: Error 408 in Archived content

Error 408

user-removed — Tue, 20 Aug 2013 01:58:42 GMT

Sorry for the same question, but I've moved from the UK, over to the US and the error 408 comes up which doesn't let me sign in to change my bank details etc to switch over to the US version. What do I do now? Thanks.

Re: Error 408

MichaelJerzak — Tue, 20 Aug 2013 04:51:03 GMT

I have escalated this, a staff member will be around to help you shortly.

Re: Error 408

Taylor — Tue, 20 Aug 2013 07:07:08 GMT

@user-removed wrote:
Sorry for the same question, but I've moved from the UK, over to the US and the error 408 comes up which doesn't let me sign in to change my bank details etc to switch over to the US version. What do I do now? Thanks.

Hi,

(Btw I'm definately not staff, I just saw this thread and remember solutions to others!)

Error 408 is generally due to signing in abroad.

If you can't change your country through your account overview, I suggest you submit an online contact form; and someone at Spotify can do it for you.
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

If you want to keep the UK catalogue, you can get a premium subscription which allows Spotify to be used abroad indefinately.

Anthony 🙂

Re: Error 408

Sam — Tue, 20 Aug 2013 08:04:43 GMT

@user-removed - Hi there! Welcome to the Community. As Anthony mentions, you should be able to change your country here. Just log in with your Facebook details.

Were you able to get it all sorted?