topic Re: NUS Discount Not working in Archived content

NUS Discount Not working

user-removed — Fri, 23 Aug 2013 17:30:56 GMT

Hi, when I am attempting to activate my discount everything goes fine with entering the nus card number etc. But when it tells me I need to enter my password on facebook for security reasons, I enter it and then it just redirects me the spotify web page saying that the feature is currently unavailable?

Help would be much appreciated.

Re: NUS Discount Not working

Liam — Fri, 23 Aug 2013 18:24:39 GMT

Hi there 🙂

Please could you try a different browser, if you haven't already?

Liam

Re: NUS Discount Not working

meahtenoha — Fri, 23 Aug 2013 18:31:07 GMT

Hey Clews007! Let's get this sorted for you.

Two things:

1. Try using a different internet browser and follow those same steps. Your NUS discount has already been successfully applied to your account.

2. Double check your card meets all these requirements: http://bit.ly/1ayC66p

Re: NUS Discount Not working

user-removed — Fri, 23 Aug 2013 22:15:24 GMT

Ive used different browsers and im still getting the same problem, and the link you posted just redirects me to the solutions page.

Re: NUS Discount Not working

Liam — Fri, 23 Aug 2013 22:16:26 GMT

https://support.spotify.com/uk/problems/#!/article/payment-problem-card

Re: NUS Discount Not working

user-removed — Fri, 23 Aug 2013 22:35:56 GMT

All soted now, didnt realise that i had an old card still attached to the account. I've now removed that card and everything is fine.

Thanks for the help. 🙂

Re: NUS Discount Not working

Liam — Fri, 23 Aug 2013 22:56:02 GMT

@Clews007 wrote:

All soted now, didnt realise that i had an old card still attached to the account. I've now removed that card and everything is fine.

Thanks for the help. 🙂

No worries, glad we could help!

Liam

Re: NUS Discount Not working

Shaunna_Nolan90 — Sat, 24 Aug 2013 13:17:31 GMT

I am also having problems with my nus discount..

I have a subscriptions and I'm wanting to apply my discount to it but no idea how to go about it?

I have tried entering it into the part which says about entering a receipt number on my subscriptions page but doesn't recognize my nus number.

Any help would be appreciated!

Thanks

Shaunna

Re: NUS Discount Not working

Liam — Sat, 24 Aug 2013 14:42:36 GMT

@Shaunna_Nolan90

You would have to cancel your current subscription, and then go to http://spotify.com/nus. You will then be asked to login and enter your NUS card number 🙂

Liam

Re: NUS Discount Not working

tingting — Wed, 09 Oct 2013 09:55:33 GMT

I just got my new NUS extra card and I would like to use the spotify premium discount.

I used Nus discount link and when I am prompted to enter my password again to proceed to payments, I got this message:

Student discount

This feature is currently unavailable. Please try again later.

Can someone please advise how to workaround it? I've tried using spotify contact form too but no one ever came back for weeks.

Thanks for your help.

Re: NUS Discount Not working

Peter__ — Wed, 09 Oct 2013 16:04:59 GMT

Hey @tingting 🙂

Is your country set as UK on your online profile?

Peter

Re: NUS Discount Not working

tingting — Fri, 11 Oct 2013 21:53:17 GMT

Hi Peter,

Thanks for your message. I just checked now. It does say UK.

It says i'm using Spotify free. Does that make a difference?

Look forward to hearing from you soon.

@Peter wrote:

Hey @tingting 🙂

Is your country set as UK on your online profile?

Peter

Re: NUS Discount Not working

Peter__ — Fri, 11 Oct 2013 22:16:46 GMT

Shouldn't do, not if you are trying to subscribe!

When you got in touch with support via the contact form, you should have gotten an automated email reply with a case number in it. Can you reply directly to that email? It will bump your case in the system and an advisor will then get back to you as soon as possible 😉

Peter

Re: NUS Discount Not working

HannahWhitex — Thu, 17 Oct 2013 11:17:24 GMT

I'm having problems linking my NUS card to my account too. It tells me to sign in using my facebook password, and every time I do it just redirects me to the previous page. Help?

Re: NUS Discount Not working

user-removed — Thu, 17 Oct 2013 11:24:57 GMT

Hi Hannah,

Your card has been saved onto your account and you should change onto the £4.99 deal on the 25th Oct.

Re: NUS Discount Not working

nirnaeth — Thu, 31 Oct 2013 01:48:32 GMT

I have the same problem as Hannah, and have no way to know if my NUS discount has been activated or not. If it has been, like you say Calvin for Hannah's problem, is there a way to know before the date it is supposed to be activated? Thank you

Re: NUS Discount Not working

VickyLamb1232 — Thu, 31 Oct 2013 10:21:15 GMT

Hi,

I'm also having an issue with the NUS discount. It worked fine when I applied it, but I looked at my bank account yesterday and I'm now being charged £9.99 for spotify premium and £4.99 on top of that.. so I'm paying triple the amount I should be!

Help?

Vicky

Re: NUS Discount Not working

Joe — Thu, 31 Oct 2013 10:50:39 GMT

@VickyLamb1232 It sounds like you have somehow managed to set up two accounts, one linked to facebook and the other with a username. If you use the online contact form, someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

Re: NUS Discount Not working

arturguimaraes — Mon, 27 Oct 2014 09:58:33 GMT

Hi there.

I am having the same problem... whenever I try to type my password on Facebook it just redirects me to the previous page... I have tried with differente browsers, my country in the online profile is UK, my card is valid and I have tried to contact the support using the online form twice, without any response... Could I get some help?

Thank you.

Regards,

Artur.

Re: NUS Discount Not working

Peter__ — Mon, 27 Oct 2014 10:56:27 GMT

@arturguimaraes - When you got in touch with support, you should have received an automated email telling you to post on the community. If you could reply directly to that email that will bump your case over to an adviser who can lend a hand.