topic Re: Fail in Archived content

Fail

Cam1991 — Wed, 28 Aug 2013 11:09:17 GMT

I have the error 408 on spotify, can't not use it. Why??

Re: Fail

Cam1991 — Wed, 28 Aug 2013 11:11:42 GMT

I stay in turkey and have used it for like 4 months and now it doesn't work anymore

Re: Fail

Adam — Wed, 28 Aug 2013 11:16:27 GMT

Hey there, you need an active Premium subscription to use Spotify abroad and it seems your Telia subscription has ended. If you resubscribe things should work okay.

Re: Fail

Cam1991 — Wed, 28 Aug 2013 11:36:30 GMT

But I cannot update my payment, it says that its not possible in turkey?

Re: Fail

Cam1991 — Wed, 28 Aug 2013 15:52:54 GMT

But I cannot update my payment, it says that its not possible in turkey?

Re: Fail

Peter__ — Wed, 28 Aug 2013 16:05:11 GMT

@Cam1991 wrote:
But I cannot update my payment, it says that its not possible in turkey?

You will need to update your country on your account from this page to where your payment method is from since Spotify is not yet available in Turkey. Once you have done that you should be able to resubscribe.

Peter

Re: Fail

Cam1991 — Wed, 28 Aug 2013 16:07:07 GMT

When I do that, this page comes. https://www.spotify.com/int/why-not-available/

Re: Fail

Peter__ — Wed, 28 Aug 2013 16:15:39 GMT

Ah it must be detecting Spotify isn't available in your region, does going directly to:

https://www.spotify.com/us/account/subscription/change-payment/#change-country (the US website) make any difference?

If not you will need to get in touch with the customer services team directly using the online contact form so they can get the country changed manually for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter