topic Paying For Premium, Only Getting Free Service in Archived content

Paying For Premium, Only Getting Free Service

nelsonmargaret — Sat, 31 Aug 2013 14:32:33 GMT

I have been paying for premium service for the past few months and everything was fine until today when tried to install spotify onto macbook. Now I appear to have free service only. I don't use facebook to log in - I use username and password. Could someone tell me how I resolve this. Thanks

Re: Paying For Premium, Only Getting Free Service

Liam — Sat, 31 Aug 2013 14:36:19 GMT

Have you always had free service, or has this only appeared since you logged in on your Mac?

Please could you try a complete reinstall, and also check what it says on your subscription overview 🙂

Liam

Re: Paying For Premium, Only Getting Free Service

meahtenoha — Sat, 31 Aug 2013 14:37:24 GMT

Hi nelsonmargaret - It looks like your subscription was cancelled back in July--that's why a charge wasn't taken from your account in August.

You can of course resubscribe at any time via your subscription page. If you've got any other payments queries our contact form is the best way to reach the team.

Re: Paying For Premium, Only Getting Free Service

nelsonmargaret — Sat, 31 Aug 2013 16:20:30 GMT

Thanks. Set up subscription payment through credit card then realised that we get spotify through Virgin so really need to deal with them to get the problem rectified. How do I cancel and get the first payment refunded.

Re: Paying For Premium, Only Getting Free Service

meahtenoha — Sat, 31 Aug 2013 16:35:21 GMT

The best route is via our contact form. From there our payments team can help.