topic Password reset not working in Archived content

Password reset not working

user-removed — Sat, 31 Aug 2013 18:30:57 GMT

Apparently I've forgotten my password.

I've tried to reset it via the "Forgot your password?" link several times over the past 2 weeks.

I also opened a case (#00863814) but didn't get any further with that, either.

I've checked my spam, nothing.

I did, however, recieve an email thanking me for taking a 48 hour trial of premium, when I already have a premium subscription, so now I'm just confused.

Any help would be greatly appreciated. - Megan

Re: Password reset not working

meahtenoha — Sat, 31 Aug 2013 19:19:31 GMT

Hi Megan, you've made a second account via your Facebook.

First, please follow the steps here to combine the accounts: Missing playlists/ Premium disappeared.

Then reset your password but be sure to enter your username (not your email). If you still can't sign in just shout.

Re: Password reset not working

user-removed — Sun, 01 Sep 2013 14:29:36 GMT

Thank you!!!

Re: Password reset not working

Jenypi123 — Mon, 25 Nov 2013 22:46:48 GMT

Please help, I really want to renew my subscription to spotify, but cannot reset my password to do so. I have tried to use the usual reset, but get no email, then I have emailed but no response, so replied to the auto reply. There may be 2accounts registered to the same email if that helps, but I do not want to use the one connected to Facebook. Can someone from spotify please help me?

Re: Password reset not working

Peter__ — Mon, 25 Nov 2013 23:15:10 GMT

@Jenypi123 wrote:
Please help, I really want to renew my subscription to spotify, but cannot reset my password to do so. I have tried to use the usual reset, but get no email, then I have emailed but no response, so replied to the auto reply. There may be 2accounts registered to the same email if that helps, but I do not want to use the one connected to Facebook. Can someone from spotify please help me?

If you have replied to the automated email someone should get back to you within 24 hours normally. If not, can you post your case number (#) from the automated reply here? We can ask for it to be chased up for you.

Re: Password reset not working

zebchloe — Sat, 14 Jun 2014 08:42:22 GMT

Hello Spotify

I have signed up to spotify premium (one day ago). But when I try to use spotify through my Sonos sound system I keep getting the message that I need to download premium. I've checked my credit card and I have been charged for spotify premium.

What's going on Spotify? Please fix this

Thanks

Re: Password reset not working

Joe — Sat, 14 Jun 2014 10:00:18 GMT

If it shows that you have an active premium subscription here, you just need to activate your sonos system as outlined here.

Re: Password reset not working

Pbaldizon2001 — Wed, 19 Aug 2015 04:02:36 GMT

I am trying to invite a family member but when she tries to accept the invitation - it says she already has an account but she can't remember her password. So she tried to reset it but it won't let her, when she enters the new passwords to verify they match and hits submit, a new page appears saying the form has expired? Any help???

Re: Password reset not working

Merik — Wed, 19 Aug 2015 04:15:39 GMT

@Pbaldizon2001 wrote:
I am trying to invite a family member but when she tries to accept the invitation - it says she already has an account but she can't remember her password. So she tried to reset it but it won't let her, when she enters the new passwords to verify they match and hits submit, a new page appears saying the form has expired? Any help???

@Pbaldizon2001 Hey there! Can you try clearing the cache/cookies or using a different web browser? Let me know if that works!

Re: Password reset not working

user-removed — Wed, 09 Sep 2015 17:50:12 GMT

hey! For my premium acc [Nickname "raffael.pulfer"], i forgot the password, so i tried to reset it... i got the message that i should recieve the email but i never did recieve something... could someone please tell me with which mail-account i registered with the other nickname?

Re: Password reset not working

Keendm — Tue, 15 Sep 2015 01:22:52 GMT

Hi I have forgotten my password.. When I try to reset it always says "sorry form expired please try again"

Re: Password reset not working

Ashmally3 — Wed, 07 Oct 2015 14:13:05 GMT

Hey I had the same problem, I was logged off by spotify and can not log back in and when I try to reset I get the email but it says that the link has expired or been used.

Re: Password reset not working

Teriksson — Wed, 14 Oct 2015 13:42:26 GMT

I have the same problem, I receive the email to reset the password, when I use the link in the email message I get the message that the link is wrong or the password have already been used. I have tried several times and always get the same error message, I have been able to use my facebook password to login, but I do want to reset my Spotify password. When loggod on via Facebook to Spotify I tried to change my password, but that is not possible as I don't know the old password, that I tried to reset. Please advice how to update my password for Spotify.

Re: Password reset not working

Teriksson — Wed, 14 Oct 2015 14:35:02 GMT

I solved the problem on my own. I use Google as my standard web browser and I use Adblock. When I did cut and past of the link from the reset email into Microsoft internet Explorer it works.

Re: Password reset not working

evoxdream — Fri, 16 Oct 2015 13:48:11 GMT

wow thanks! @teriksson . that worked!

Re: Password reset not working

joannehunt — Wed, 24 Aug 2016 19:31:41 GMT

I finally got it to work after days of not getting my new password to work.

Once you get the link to set your new password sent via email, copy that link into your browser. You will see the option to put in a new password. Once it says password updated or changed or whatever, it says you are logged into your account. Go into your account, not your Spotify App.

Once in there, you will see your username on the upper right hand corner of the page.

You will then see a down arrow next to that. Click that and go into your account.

On the left hand side you will see an option to change password. Go into that, put in the password you just created as the old password and create another new password. This new one will be the one you use for the Spotify apps. Please let me know if this helped.

Re: Password reset not working

Emilitanicole — Wed, 23 Nov 2016 15:34:18 GMT

I have clicked the reset password then comes up the page to type in new password as soon as I type it in it tells my form expired
Please help

Re: Password reset not working

mnyström — Wed, 11 Jan 2017 14:06:31 GMT

Try another browser. I had the same problem when trying to reset my password. When I changed from Internet Explorer 11 to Chrome I had no problem at all resetting the password. Worked perfect!

/Magnus

Re: Password reset not working

mikejwallace — Thu, 12 Jan 2017 17:55:14 GMT

Please can someone help me with a similar problem. I click on the request to reset my password. I then get an email with a password reset link. when i click on the link nothing happens. when I open the link in a new tab the new screen is empty. I have tried several different browsers, I have emptied the cache and I have turned off the firewall - nothing seems to make the link work...please can someone advise. Many thanks Mike

Re: Password reset not working

joannehunt — Sat, 14 Jan 2017 00:06:38 GMT

I finally got it to work after days of not getting my new password to work.

Once you get the link to set your new password sent via email, copy that
link into your browser. You will see the option to put in a new password.
Once it says password updated or changed or whatever, it says you are
logged into your account. Go into your account, not your Spotify App.

Once in there, you will see your username on the upper right hand corner of
the page.

You will then see a down arrow next to that. Click that and go into your
account.

On the left hand side you will see an option to change password. Go into
that, put in the password you just created as the old password and create
another new password. This new one will be the one you use for the Spotify
apps. Please let me know if this helped.