topic Re: Problem with the payment for Premium. in Archived content

Problem with the payment for Premium.

Jan007 — Sun, 01 Sep 2013 09:04:17 GMT

Hi there,

I have a spotify account not connected with facebook. Currently I stay in Germany and tried to pay for my Premium membership with a polish card. I have changed the country to Poland here: https://www.spotify.com/pl/get-spotify/go/premium/ . Indeed the pricing changed to polish currency but on the next screen, the currency is back in euros! (still 0 though). But the problem is that when I fill out the card details and click "Confirm payments" I got a blank white page with a text saying "Error in request".

Will appreciate help,

Cheers.

Re: Problem with the payment for Premium.

Liam — Sun, 01 Sep 2013 08:59:17 GMT

Hi there!

What country is set in your online profile? If it's anything but Poland, you won't be able to use a Polish payment method 🙂

Liam

Re: Problem with the payment for Premium.

Jan007 — Sun, 01 Sep 2013 09:04:56 GMT

It is set to Poland, I use VPN.

Re: Problem with the payment for Premium.

Liam — Sun, 01 Sep 2013 09:07:21 GMT

In that case, this sounds like a general issue with the site. Please could you

Clear all cache and cookies
Try another browser

If they don't work, then you may have to contact the payments team using the Support Form.

Liam