topic Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit in Archived content

Spotify crashes on launch

Fkappa — Mon, 02 Sep 2013 11:28:50 GMT

Hi Liam,

I'm experiencing a similar problem: as soon as I launch Spotify Desktop it crashes.

I can not even click anywhwere, it just immediately crashes. I removed spotify from my system and then re-installed it, but with no results. It keeps on crashing.

If you need additional info, please ask me.

Ciao

Fkappa

Super user edit: Edited title as merged out from thread.

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

Fkappa — Mon, 02 Sep 2013 11:23:51 GMT

Hi Liam,

it seems to be working now.

Ciao

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

Liam — Mon, 02 Sep 2013 11:29:30 GMT

Glad it's working for you now 🙂

I moved your posts out of the other thread, as this is about a different issue, and it would get a bit confusing 😉

Liam

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

Fkappa — Mon, 02 Sep 2013 11:33:45 GMT

Yeah it's ok of course.

Thanks, bye

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

Liam — Mon, 02 Sep 2013 11:34:58 GMT

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Liam

Re: Spotify crashes on launch

seek1man — Thu, 06 Feb 2014 00:05:21 GMT

Spotify has all of a sudden started crashing on launch. If it does launch it goes into the pinwheel and gets stuck. I have to force quit to stop it.

I have deleted and reinstalled several times and nothing is fixing the problem. Can't find any caches or other files to delete?

Running on a Macbook air...OSX 10.9.1

Help?

Re: Spotify crashes on launch

Sam — Thu, 06 Feb 2014 15:46:43 GMT

@seek1man Please try another reinstall, but please make sure all the files listed here are deleted. Any better?

Re: Spotify crashes on launch

seek1man — Thu, 06 Feb 2014 16:33:43 GMT

Those files don't exist on my computer. At least I can't find them. I looked in the caches folder and they are not there.

I did a "spotlight" search for all spotify files and none appear once the program is deleted?

Still not working....

Re: Spotify crashes on launch

Peter__ — Thu, 06 Feb 2014 17:24:04 GMT

Sounds like you might be experiencing the same issue as over on this thread:
http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Spotify-Crashing-on-Startup-OSX-Mavericks/m-p/660328/highlight/true#M72954

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

SwaggerJules — Wed, 05 Aug 2015 08:01:27 GMT

Hi!

I have the very same problem!

How did you get it fixed?

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

Merik — Wed, 05 Aug 2015 08:06:57 GMT

Hey there @SwaggerJules, welcome to the community!

Are you receiving any error messages? Can you try doing a clean reinstall to see if it helps?

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

SwaggerJules — Wed, 05 Aug 2015 08:11:31 GMT

Hi Liam!

What is the solution for the problem. I have the very same problem!

Tank you so much!!

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

SwaggerJules — Wed, 05 Aug 2015 08:23:47 GMT

Hi Merik,

i receive no error-messages. Did the deinstall-reinstall thing without any results. What to do now? It seems as if the problem was solved earlier in this thread but i cant see the solution (maybe per pn?)

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

Merik — Fri, 07 Aug 2015 08:42:41 GMT

@SwaggerJules When does it crash? Does it crash as soon as it starts up or when you click on something?

---

Private message received from you: "No error-messages. I did deinstall and reinstall a few times. no result."

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

Merik — Fri, 07 Aug 2015 08:48:09 GMT

@SwaggerJules Can you provide the following information:

Dump files -- see this post.
Operating System
Spotify Version
Do you have any anti-virtus or firewalls enabled?

Re: Desktop app crashes when loading artist 'Moderat' on Windows 7 64-bit

SwaggerJules — Sat, 15 Aug 2015 06:01:15 GMT

Hi,

yeah - it crashes as soon as it starts up - I dont even get to see the fully
loaded window.