topic Re: Charged twice this minth in Archived content

Charged twice this minth

phamiiQ — Mon, 02 Sep 2013 11:36:41 GMT

Hey can you guys contact me i have been charged twice this month and the month between that 2

Re: Charged twice this minth

Liam — Mon, 02 Sep 2013 11:40:15 GMT

Hi there, and welcome to the community!

Only the payments team can deal with payments issues - they can't be solved on the community sorry 😞

Please could you contact them using the Support Form? They'll then refund you and close any duplicate accounts 🙂

Liam

Re: Charged twice this minth

Phamii — Thu, 12 Sep 2013 13:58:10 GMT

Sorry this suck i wont buy spotify no more charge twice and mailed you guys in 2 weeks and no help .. i dont find any number to give u like u want **bleep** this **bleep**

Re: Charged twice this minth

Peter__ — Thu, 12 Sep 2013 16:23:51 GMT

Can you let us know your case number (#) here and we can escalate it for you?

Its shown on screen when you get in touch as well as in the automated email reply you get when you submit a contact form.

Peter

Re: Charged twice this minth

Phamii — Thu, 12 Sep 2013 16:35:29 GMT

I dont get any case number when i email you guys !?!

Re: Charged twice this minth

Phamii — Thu, 12 Sep 2013 16:38:16 GMT

Contact Spotify Support

Before submitting a support request, please look at our FAQ and our Community.

Thank you!
Your message is on its way to us right now. You'll receive an email to confirm that we've received your message. We'll reply personally as soon as we can.

Check your spam folder

Our emails are occasionally filtered out. If you don't see our reply in your email inbox remember to have a look in your spam folder.
All the best,
Spotify Customer Service

?? where is the case number tell me idiots

Re: Charged twice this minth

Peter__ — Thu, 12 Sep 2013 16:59:30 GMT

Strange, maybe its not displayed there anymore, it is definitely in the automated email reply though. Can you find it there?

Peter

Re: Charged twice this minth

Phamii — Thu, 12 Sep 2013 17:09:10 GMT

Nope isent there ...

Re: Charged twice this minth

Peter__ — Thu, 12 Sep 2013 17:12:40 GMT

Sorry its a pain, but can you try using this form instead?

Also be sure to check your spam/junk folders since automated messages commonly get stuck in those!

Peter

Re: Charged twice this minth

Phamii — Thu, 12 Sep 2013 17:28:52 GMT

Have tried this about 3 weeks now and no nonthing on spam folder ...

Re: Charged twice this minth

Peter__ — Thu, 12 Sep 2013 17:30:56 GMT

I've asked a member of the Spotify team to look into this for you too 😉

It does appear from your community posts you have two seperate Spotify accounts (first post is under a different username) so that would account for you being billed twice if you subscribed on both.

Hopefully one of the community team will pick up this topic soon!

Peter

Re: Charged twice this minth

Adam — Fri, 13 Sep 2013 08:17:38 GMT

@Phamii or @phamiiQ - the two accounts you're paying for are the two accounts you're posting in the Community with. One has the username phamiiq and one you're logging into with Facebook details.

Feel free to cancel either of them from here. But our payments team will also be in touch soon to help out.

Re: Charged twice this minth

Phamii — Fri, 13 Sep 2013 08:36:43 GMT

I have ONLY ONE SPOTIFY ACCOUNT, yeah my facebook and my spotify account is the same ? and i have only write my card number to PHAMIIQ not phamii so why do you guys charge me twice tell me ?

Re: Charged twice this minth

Peter__ — Sun, 15 Sep 2013 12:50:08 GMT

@Phamii wrote:

I have ONLY ONE SPOTIFY ACCOUNT, yeah my facebook and my spotify account is the same ? and i have only write my card number to PHAMIIQ not phamii so why do you guys charge me twice tell me ?

As Adam said above, it appears you have two accounts and two seperate subscriptions meaning you must have subscribed twice. Best thing to do now is to get in touch with the customer services team directly using the online contact form and they will be able to get it sorted out easily for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter