topic Re: Payment Issue - Wrong Country in Archived content

Payment Issue - Wrong Country

Jglifberg — Fri, 06 Sep 2013 14:36:47 GMT

Hello,

As of late, I have been living in the Netherlands, however for hte moment I'm living in Sweden. I decided to try out the premium service for free and I would like to pay with my Swedish card.

So I changed my country to Sweden and clicked on try Premium. But as I was to choose my payment plan, I saw at the top of the browser that my country setting is still set to the Netherands, even though I changed it. But it gave me the option to change to Sweden again, which I did. I entered my payment details and clicked Confirm Payment. However the payment was not accepted and all it said was Error in request.

Additionally, as I click on account overview my country setting is still the Netherlands.

Regards

Re: Payment Issue - Wrong Country

user-removed — Fri, 06 Sep 2013 14:44:35 GMT

Hey there and thanks for your question 🙂

Do not worry. I can help you with this issue.

Contact Spotify using form, they can change country for you.

http://www.spotify.com/about-us/contact/

Greetings,
Jyri

Re: Payment Issue - Wrong Country

Jglifberg — Fri, 06 Sep 2013 15:12:59 GMT

Thank you!

I have sent them an email.

Re: Payment Issue - Wrong Country

user-removed — Fri, 06 Sep 2013 15:15:22 GMT

Thanks!

If you get automated response pointing to search answer from Community or Helppages, don't be confused -- just reply back and someone from Spotify will solve this probiem for you then.

Have a lovely weekend!

Answer time is less than 24 hours for contacts using form.