topic Re: Can't upgrade to premium in Archived content

Can't upgrade to premium

TomTheBomb — Tue, 10 Sep 2013 23:29:08 GMT

Yet again, I'm running into an issue with trying to upgrade my account to premium.

1) https://www.spotify.com/au/get-spotify/go/premium/
2) Click Confirm Purchase

3) Redirects to Facebook for password confirmation

4) Redirects back to https://www.spotify.com/au/get-spotify/go/premium/ with no messages

I've gone through the same loop several times now....

Re: Can't upgrade to premium

jtem — Wed, 11 Sep 2013 00:49:08 GMT

Same things happening to me, really hoping I havnt been charged the serveral times I have tried this.

Re: Can't upgrade to premium

JE94 — Wed, 11 Sep 2013 01:38:14 GMT

Hey fellas, same thing is happening to me. Maybe if we get enough views on this post maybe some of the spotify team members will take notice and help. Not being able to pay for premium is certainly not good for business.

Re: Can't upgrade to premium

TomTheBomb — Wed, 11 Sep 2013 02:31:12 GMT

Glad to see I'm not the only one, I think this should be looked at as a priority considering it'd be costing Spotify business. Imagine the quantity of people attempting and giving up.

Re: Can't upgrade to premium

VictoriaShows — Wed, 11 Sep 2013 04:06:47 GMT

I am having the same exact issue. It's really frustrating

Re: Can't upgrade to premium

dbraphael — Wed, 11 Sep 2013 05:50:30 GMT

Having the same problem! Don't you want us to sign up?

Re: Can't upgrade to premium

Adam — Wed, 11 Sep 2013 09:29:28 GMT

Hey guys, having taken a look at your accounts there doesn't seem to be anything particular there that would cause this.

Could you all try:

-- Using a different browser (from computer, not mobile)

-- Clearing cache/cookies

Infinite loop when trying to pay for premium!

jeroenbiliet — Wed, 11 Sep 2013 10:03:51 GMT

Dear Spotify-users,

I used to have Premium since 2012 and was very happy with it. Now I wanted to renew my license, so i did the following steps:

https://www.spotify.com/be-nl/get-spotify/go/premium/

Then I clicked on "Confirm Purchase"

Then I get redirected to FB where I have to enter my password again. But then I get to this page again

https://www.spotify.com/be-nl/get-spotify/go/premium/

And it just keeps on going!

How can I fix this?

Best Regards

Jeroen

Re: Can't upgrade to premium

jeroenbiliet2 — Wed, 11 Sep 2013 10:08:32 GMT

same problem here..

Re: Can't upgrade to premium

Adam — Wed, 11 Sep 2013 11:13:07 GMT

Hi all, just to let you know - we're looking into this at the moment. I'll post again here as soon as I hear anything. You'll need to bear a few ads in the meantime, sorry!

@jeroenbiliet2 - I merged your other topic into this thread to keep all the info in one place.

Re: Can't upgrade to premium

jaimemit — Wed, 11 Sep 2013 13:38:04 GMT

Hi.

I am premium since 9/22/11, and suddenly I have no premium access now.

Can you please tell me what is wrong?

Regards

Re: Can't upgrade to premium

Joe — Wed, 11 Sep 2013 14:59:36 GMT

What does your subscription status show in your account profile.

Re: Can't upgrade to premium

kingdexx — Wed, 11 Sep 2013 15:10:46 GMT

I'm glad that im not the only one with that issue...

Is there any update related to this issue?

Re: Can't upgrade to premium

Adam — Wed, 11 Sep 2013 15:17:57 GMT

@jaimemit - your current payment card has expired. If you update your payment details here and then resubscribe, you'll get Premium back straight away.

Re: Can't upgrade to premium

joel4321 — Wed, 11 Sep 2013 15:23:12 GMT

Hi there,

I've had a free account before and I couldn't upgrade it either - I assume due to a bug in the upgrade process of spotify.

Now it worked, thank you. I could finally upgrade my account.

Kind regards,

Joël

Re: Can't upgrade to premium

Adam — Wed, 11 Sep 2013 15:28:11 GMT

@joel4321 wrote:

Hi there,

I've had a free account before and I couldn't upgrade it either - I assume due to a bug in the upgrade process of spotify.

Now it worked, thank you. I could finally upgrade my account.

Kind regards,

Joël

You beat me to it, but yep, everything should be working as normal now. You shouldn't get stuck in a loop with logging in. Enjoy your subscriptions! 🙂

Re: Can't upgrade to premium

JE94 — Wed, 11 Sep 2013 16:29:42 GMT

Thank you very much, Mod Adam!

Re: Can't upgrade to premium

jaimemit — Wed, 11 Sep 2013 17:10:25 GMT

Great, that was the issue, thanks so much, and so quick!

Re: Can't upgrade to premium

VictoriaShows — Wed, 11 Sep 2013 20:11:00 GMT

I am still having the same issue

Re: Can't upgrade to premium

TomTheBomb — Wed, 11 Sep 2013 22:21:23 GMT

Hardly fast, it took nearly a full 24 hours to fix a critical bug. Your developers should look into some unit testing and other automated tools like cucumber. And I've still got to go through a conviluted process to gain a yearly premium subscription in one seating (without buying 1 month and waiting that month for a yearly to kick in). Not satisfied.