topic Re: Got Premium, randomly treated as basic in Archived content

Got Premium, randomly treated as basic

ifconfig — Thu, 12 Sep 2013 12:48:13 GMT

Hi,

I've had my account for quite a long time now. I'm not connected via Facebook and will remain so.

Randomly when I login via Chrome to use the webplayer I get treated as I had a basic account and offered to become Premium.
And it's not even in the start or end of a payment period.

What's the problem? Starting to get really annoyed with this.

Regards Magnus

Re: Got Premium, randomly treated as basic

Adam — Thu, 12 Sep 2013 15:32:38 GMT

Hey there, is it always your username ifconfig you're using to login rather than your email address? Your ifconfig account has had a regular Premium subscription for a long time (awesome!) so there's no reason that should be showing a Free account at all.

Re: Got Premium, randomly treated as basic

ifconfig — Tue, 17 Sep 2013 13:19:22 GMT

Hi,

Sorry for the delayed response.

Yes, I always login with username ifconfig and never with e-mail address.

I submited a screenshot. Sometimes I can access the web player, but never recently.

EDIT: I should clarify that my problem only concern Web player.

Regards

Magnus

Re: Got Premium, randomly treated as basic

Joe — Tue, 17 Sep 2013 13:53:13 GMT

Oh, the spotify.com page has always looked like that for me, whether I'm logged in or not. I guess it's just another one of those little quirks 🙂

Re: Got Premium, randomly treated as basic

ifconfig — Tue, 17 Sep 2013 13:57:24 GMT

Hmm.. Not for me.

How do you access the web player when it looks like this?

Re: Got Premium, randomly treated as basic

Joe — Tue, 17 Sep 2013 13:59:20 GMT

I never go through that page - I just type "play" in my browser as "play.spotify.com" is already in my history.