topic Re: Corrupted profile? in Archived content

Corrupted profile?

NotarN — Wed, 18 Sep 2013 11:48:25 GMT

I belive something is up with my profle, Because noone can enter it without having spotify crashing nor can I. I've tried to enter it myself a bunch of times and i've asked a lot of friends to try to look at it and everytime they get mad cause they think i've broken their spotify since it just insta crashes. I'd enjoy getting this fixed.

Re: Corrupted profile?

Thedev — Wed, 18 Sep 2013 11:52:26 GMT

Hello, NotarN! Could you please link me your profile?

Re: Corrupted profile?

NotarN — Wed, 18 Sep 2013 14:06:54 GMT

I guess that would be Tobias Landberg. Thats atleast how people get to it by searching for Tobias Landberg in the search field. But once they click it it all goes bam and crash

Re: Corrupted profile?

Thedev — Wed, 18 Sep 2013 14:17:55 GMT

I can't seem to find you, Tobias. Could you please go to your public profile in the Spotify application and from there:

1. Right click your name.
2. Choose "Copy URL".

and paste it here. I will see if it crashes for me.

Re: Corrupted profile?

NotarN — Wed, 18 Sep 2013 16:18:39 GMT

Thats the thing, i cant enter it myself so i cant go to my Profile and copy it from there

Re: Corrupted profile?

NotarN — Wed, 18 Sep 2013 16:24:32 GMT

When i go to the profile via my mothers iPhone spotify app theres no name instead theres a series of numbers and they're 118670330

Re: Corrupted profile?

Thedev — Wed, 18 Sep 2013 16:33:16 GMT

This is your page, Tobias. I can access your public profile via browser (Chrome) and via the Spotify app on my PC. I get no crashes and everything works just fine for me. What are the devices you use Spotify on?

Re: Corrupted profile?

NotarN — Wed, 18 Sep 2013 18:45:07 GMT

Im currently using spotify on my PC a HP Ultrabook. I've also tried to go to my profile via a browser and it worked just fine but i still cant look at it via the application on my PC and nor can my mom. I've asked about 7 people to try to look at my profile and it have not worked for anyone without the application crashing. :I

Re: Corrupted profile?

Thedev — Wed, 18 Sep 2013 19:02:15 GMT

Tobias, I suspect it may be somehow related to all the recent issues with playlist system that you can read more about here. Just my best guess though. Have you tried a clean reinstallation?

Re: Corrupted profile?

NotarN — Wed, 18 Sep 2013 21:42:44 GMT

No i've no tried a reinstall because according to it feels like i cant do anything to solve this issue since its not only on my computer. And this bug started a while back but i've not done anything about it untill now, I've had this problem for probably more than a year so any recent bugs is probably not the answer either. It started on an old computer which i dont even use anymore and lasted through the current one im using.

Re: Corrupted profile?

Thedev — Wed, 18 Sep 2013 23:17:38 GMT

I have just escalated this topic for the team to take a look into. Hopefully they will be able to assist you further on this!

Re: Corrupted profile?

Sam — Thu, 19 Sep 2013 15:13:34 GMT

I can't seem to find anything wrong with your account, NotarN. How many computers has your profile crashed?

Re: Corrupted profile?

NotarN — Thu, 19 Sep 2013 21:47:45 GMT

Well i've one computer i use while in school which it crashes on and one at home which it crashes on, It crashes on my moms PC aswell, and i've been with 3 of my friends when they've crashes aswell. :S

Re: Corrupted profile?

Peter__ — Fri, 20 Sep 2013 11:01:26 GMT

@NotarN - Do you get a crash or a playlist that won't load on the web player?

Peter

Re: Corrupted profile?

Adam — Fri, 20 Sep 2013 12:21:19 GMT

@NotarN - we're not able to reproduce this here so that means there's nothing inherently wrong with your profile. Is it just your profile page that's crashing on those computers, or are they getting crashes when doing anything else?

Re: Corrupted profile?

NotarN — Sat, 21 Sep 2013 18:57:12 GMT

No everything works fine on the Web PLayer its only the application that crashes

Re: Corrupted profile?

NotarN — Sat, 21 Sep 2013 19:13:00 GMT

No not what i've noticed. Its only upon trying to view my profile :S