topic Re: Premium account gone ? in Archived content

Premium account gone ?

martinmolema — Sun, 22 Sep 2013 09:35:29 GMT

I already searched for an answer on these forums....

Whenever i login with my username/password i get the message that i have a free account.

However i pay €10 each month for a premium account. (for more than a year now)

I can also login with my facebook account and that also gives me a free account instead of a premium.

I also tried to ask for help through the contact form a couple of times but NEVER got an answer!

Can any of the mods help me out getting acces to my premium account again?

Re: Premium account gone ?

hifivu45 — Sun, 22 Sep 2013 10:05:15 GMT

Same problem here, and interestingly, no trace of any payments either. What is happening Spotify team? Is there an IOS7 related glitch perhaps?

Re: Premium account gone ?

martinmolema — Sun, 22 Sep 2013 10:15:17 GMT

I have the traces of payment since i get an email everytime the payment has been made through paypal...

Tried al the solutions on these forums already.

Anyone?

Re: Premium account gone ?

hifivu45 — Sun, 22 Sep 2013 10:45:33 GMT

Just realized that signing on via Facebook and directly user your username are not the same thing. My subsciotion via facebook is all present and correct. Problem solved....