topic Gift Card Issues in Archived content

Gift Card Issues

jellecolman — Sun, 22 Sep 2013 10:06:14 GMT

Hey spotify

Someone in norway just bought spotify premium for me as a gift card, and paid with a norwegian card, visa card. But i live in Belgium and cant activate because my country on my profile is Belgium. I can`t edit the country on my profile, there is written <To change your profile country you'll need to update your payment details.>

What can we do to solve this problem?

Re: Gift Card Issues

jellecolman — Sun, 22 Sep 2013 11:29:13 GMT

Solved

Re: Gift Card Issues

Sophsolie — Wed, 25 Sep 2013 15:50:31 GMT

Hello, I have the same problem and haven't found a solution yet. Could you please share what do I need to do to make my gift card work? Thank you!

Re: Gift Card Issues

Peter__ — Wed, 25 Sep 2013 15:53:13 GMT

@Sophsolie - Are you getting the same error message as above?

Peter

Re: Gift Card Issues

Sophsolie — Wed, 25 Sep 2013 16:00:56 GMT

Yes. The error message is 'Country mismatch, Spotify Premium codes can only be redeemed by recipients in the same country as the country you bought the e-card in.'

The thing is that I'm registered in Sweden. But I'm in Helsinki now and I neither can redeem the gift card (which was bought in Finland) nor change my country.

Re: Gift Card Issues

Sophsolie — Wed, 25 Sep 2013 16:15:07 GMT

Ok. It got solved but I have no idea how) Total mystery) I was able to remove my previous payment method. And in some time was able to redeem the gift code. Still cannot explain how it worked.

Re: Gift Card Issues

jellecolman — Wed, 25 Sep 2013 16:28:06 GMT

do u have a friend in the country u have made your account in?

if so: ask him to log in and change settings there, you can change ur country by having an ip adress in that country