topic Re: Spotify does not show my profile picture in Archived content

Spotify does not show my profile picture

oguzkocaer — Wed, 25 Sep 2013 09:58:45 GMT

Hi there,

i've successfully linked my Facebook account to Spotify. I can see my profile picture on my profile page on web but cant see it in client,
and one of my friends confirmed that my profile pic can't be seen at Spotify.

I've tried reconnecting my facebook acc to spotify but this didnt help. what else do i need to do about this problem?

thanks in advance 🙂

Re: Spotify does not show my profile picture

Thedev — Wed, 25 Sep 2013 11:00:21 GMT

Hello, @oguzkocaer! Just give it a day or two and your profile picture in the desktop client should get automatically updated!

Re: Spotify does not show my profile picture

oguzkocaer — Wed, 25 Sep 2013 11:19:06 GMT

it's been already two days but i will wait more, i will update here.

Re: Spotify does not show my profile picture

Thedev — Wed, 25 Sep 2013 11:48:11 GMT

Oh, I thought you just merged the accounts now. I suggest to make a clean reinstallation. It sometimes helps. You will need to delete cache to do that .

The default folders where the cache is stored on Windows are:

C:\Users\...\AppData\Roaming\Spotify

C:\Users\...\AppData\Local\Spotify

Simply uninstall Spotify, clear your cache and install the desktop client again.

The AppData folder is by default a hidden folder, so you might want to change your settings to allow you to see it in Windows Explorer.

Re: Spotify does not show my profile picture

oguzkocaer — Wed, 25 Sep 2013 11:54:54 GMT

thanks i'll try that.

edit : done, still no solution. I guess i should wait more.

Re: Spotify does not show my profile picture

Peter__ — Wed, 25 Sep 2013 12:40:04 GMT

@oguzkocaer - I can confirm your profile picture and your real name are being displayed for me on your public profile in my Spotify client. Looks like a data caching issue going on somewhere, it should fix itself for you!

Peter

Re: Spotify does not show my profile picture

oguzkocaer — Wed, 25 Sep 2013 12:43:46 GMT

thanks @peter , i'll update here when it s fixed.

Re: Spotify does not show my profile picture

Thedev — Wed, 25 Sep 2013 15:39:39 GMT

I can also confirm that it displays correctly for me now as well. It should fix itself then as @Peter__ suggested.

Re: Spotify does not show my profile picture

trkygn — Sat, 28 Sep 2013 16:31:45 GMT

I have also same problem but your advice didn't work. 😞

@Peter can you fix my issue? Spotift name is: trkygn

Re: Spotify does not show my profile picture

Peter__ — Sat, 28 Sep 2013 16:32:22 GMT

@trkygn - Are you connected to Facebook in Edit > Preferences > Social Network > Connect to Facebook?

Peter

Re: Spotify does not show my profile picture

trkygn — Sat, 28 Sep 2013 16:32:44 GMT

yes i connected already.

Re: Spotify does not show my profile picture

trkygn — Sat, 28 Sep 2013 16:36:33 GMT

Re: Spotify does not show my profile picture

Peter__ — Sat, 28 Sep 2013 17:51:28 GMT

@trkygn - Looks like a server caching issue, I would give it 24 hours and see if it fixes itself before we troubleshoot any further.

Peter

Re: Spotify does not show my profile picture

annette20 — Sun, 13 Oct 2013 10:55:23 GMT

I have the same problem with my profile pic. Can you help me?

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Re: Spotify does not show my profile picture

oguzkocaer — Sun, 13 Oct 2013 11:20:13 GMT

my problem has been solved. by itself. in 3 days. i've forgotten to update here. thanks.

Re: Spotify does not show my profile picture

Peter__ — Sun, 13 Oct 2013 13:12:31 GMT

Hey @annette20 🙂

Are you having issues getting your account linked to Facebook?

Have you connected it via Edit/Spotify > Preferences > Social Network?

Peter

Re: Spotify does not show my profile picture

baby40 — Fri, 29 Nov 2013 13:06:01 GMT

I have the same problem I can see my profile pic on web but not client I also changed my name on facebook but on the client it still shows the old name

Re: Spotify does not show my profile picture

Nokiababe — Tue, 03 Dec 2013 23:26:00 GMT

I have the same problem. It shows in the web player but not in desktop. I have installed, uninstalled and reinstalled, cleared cache and everything 😕

Re: Spotify does not show my profile picture

Peter__ — Wed, 04 Dec 2013 10:32:25 GMT

@Nokiababe wrote:
I have the same problem. It shows in the web player but not in desktop. I have installed, uninstalled and reinstalled, cleared cache and everything 😕

What is your Spotify username @Nokiababe ?

If it is "nokiababe" your account is not showing as connected to Facebook for me.

Re: Spotify does not show my profile picture

trkygn — Wed, 04 Dec 2013 20:56:34 GMT

Just wait... It's only solution to fix problem.