topic Spotify Reset My Account in Archived content

Spotify Reset My Account

user-removed — Thu, 26 Sep 2013 17:10:08 GMT

I updated my spotify to the most recent version and it screwed up weirdly. When I got automatically logged back in, my username was all numbers and when I changed it to log in with my account, it was reset like a new account. My phone app is logged in as the number representation of my account and still has all my saved songs but the app is too **bleep**ty to reasonably get the music off of it (also it's hundreds of songs I'd have to manually restar). The app says there's no connection to the internet 9 times out of 10 when I open it even when my internet is working completely fine, and the get premium thing pops up non-stop, making it next to impossible to get my music off the lists on my phone. Prior to today, my experience with spotify has been very positive but having to deal with this has made me not even want to deal with spotify any more if this can't be rapidly resolved.

I sent that message to the contact spotify support, and received an entirely useless response of maybe two lines asking to check the forums and the FAQ, both of which I did, and one of which told me to use the contact spotify support form. I'm more than frustrated with spotify at this point, and I'm almost at the point of never using spotify again where before I was considering getting premium.

Re: Spotify Reset My Account

Peter__ — Thu, 26 Sep 2013 17:16:24 GMT

Hey @user-removed 🙂

Just reply directly to that email which told you to come here (even if it says not to) and a member of the Spotify team will be able to help you out with this.

Peter

Re: Spotify Reset My Account

dbrady2520 — Mon, 30 Dec 2013 02:32:43 GMT

Hey can you reset my account. I don't want any music left. I want a clean slate. Please and thank you.

Re: Spotify Reset My Account

Peter__ — Mon, 30 Dec 2013 10:42:41 GMT

@dbrady2520 - If you could get in touch with the customer services team directly using the online contact form they should be able to lend a hand in doing this for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Re: Spotify Reset My Account

Diianaax3 — Tue, 28 Jul 2015 01:57:58 GMT

How do I reset my account ?

Re: Spotify Reset My Account

Merik — Tue, 28 Jul 2015 02:02:55 GMT

Hey there @Diianaax3, welcome to the community!

What's the issue you are experiencing? Are you receiving any error messages? I'll be more than happy to help you! 🙂

Re: Spotify Reset My Account

Diianaax3 — Tue, 28 Jul 2015 12:39:59 GMT

I just want to reset all my music on my account I just want to put new music on my account c:

Re: Spotify Reset My Account

Merik — Sun, 02 Aug 2015 07:45:30 GMT

@Diianaax3 wrote:
I just want to reset all my music on my account I just want to put new music on my account c:

@Diianaax3 Ah! If you get in contact with the accounts team through the online contact form they can do this for you. If you receive an automate e-mail directing you back to the community, just reply to it and you will be connected with a representative! 🙂

Re: Spotify Reset My Account

Bobert76 — Wed, 24 Feb 2016 02:53:02 GMT

Can you reset my account please

Re: Spotify Reset My Account

user-removed — Sun, 25 Dec 2016 20:09:02 GMT

Re: Spotify Reset My Account

user-removed — Sun, 25 Dec 2016 20:12:45 GMT

Can you reset my account please

Re: Spotify Reset My Account

user-removed — Fri, 13 Jan 2017 00:24:43 GMT

Hey can you reset my account. I don't want any music left. I want a clean slate. Please and thank you.

Re: Spotify Reset My Account

thestrangerhalf — Mon, 13 Mar 2017 21:58:02 GMT

Will you reset my account as well

Re: Spotify Reset My Account

maxperil — Sat, 17 Jun 2017 19:03:09 GMT

Reset my All Sync Progress but Not Purchase and all

Just Reset account so i dont need to buy a new one and it is like New!

Thanx 😊

Re: Spotify Reset My Account

rosangelaheidor — Sat, 30 Sep 2017 01:14:57 GMT

Can you reset my account also, please?