topic Re: Can't Subscribe in Archived content

Can't Subscribe

Badarticle52 — Fri, 27 Sep 2013 16:10:52 GMT

I've been trying to subscribe to Premium for two weeks. I don't really need the 30-day trial, but that is the only choice. It won't accept my active visa/debit card. Probably the bank won't process a $0.00 debit. Idk. Why can't I just subscribe?! I'm ready to find another streamer.

Re: Can't Subscribe

Thedev — Fri, 27 Sep 2013 16:23:19 GMT

Hello, @Badarticle52! What error(s) are you exactly getting? Are you sure that your card is still vaild and able to make online payments? Have you tried a different method od payment (e.g. PayPal)? You can just attach your credit card to your PayPal account and be able to proceed with the payment.

Re: Can't Subscribe

Badarticle52 — Fri, 27 Sep 2013 16:34:46 GMT

Payment failed

Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the problem remains.

This is the card i use the most. It's not the card. I could try using PayPal. I'll give that a shot. Thanks!

Re: Can't Subscribe

Thedev — Fri, 27 Sep 2013 16:38:42 GMT

Let me know if PayPal works for you. Also, don't forget to double check that if the card you use meets the criteria on this page.