topic Re: account problem in Archived content

account problem

user-removed — Mon, 30 Sep 2013 14:14:05 GMT

Problem:

Nach dem automatischen Installieren des Updates, werde ich nach dem Einloggen automatisch wieder ausgeloggt. Zudem sind meine eigenen Playlists verschwunden. Desweiteren wurde ich auf Spotify Free zurückgestuft, obwohl ich 'Spotify Unlimited' beziehe.
Unter
C:\Dokumente und Einstellungen\Paul\Anwendungsdaten\Spotify\Users werden ständig neue Ordner mit neuen Account IDs angelegt, inzwischen schon 3:
Heute 19:55 11100448594-user
Heute 20:08 11100448887-user
Heute 20:11 11100451064-user

Wie ich abschätze (anhand der Datenfülle) ist mein alter Account für den ich auch gerade Geld zahle, welcher nicht nutzbar ist, folgender: 1122022190-user (ich weiß aber nicht wie ich zu diesem zurückkehre).

Re: account problem

Peter__ — Mon, 30 Sep 2013 14:22:25 GMT

Hey @user-removed ! Welcome to the community 🙂

Sorry for the english reply - I hope you can understand it!

It looks like you have a number of duplicate accounts, which is a bit of a pain I can understand! If you get in touch with the customer services team directly using the online contact form they will be able to get this sorted out for you. You can do this in german if you like, to my knowledge Spotify have german support staff 🙂

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: account problem

user-removed — Mon, 30 Sep 2013 14:45:05 GMT

Thx for help.

I got an automatically with community / help page information. I reply on that - but no answer.

Re: account problem

Itta — Mon, 30 Sep 2013 14:53:53 GMT

I´m gonna borrow this thread.

Just got some problem with payment, i had myself a new visa card with a later expire date on the card.

Forgot to update the info onto Spotify. It´s now changed but seems to be pending on the payment that should been done at 24th as seen below;

You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 99,00 kr on 2013-09-24 unless you cancel your recurring payment.

It still says i have a active subsciption as well. Can i some how refreesh the payment or what to do?

Thanks

Itta

Re: account problem

Jamie — Mon, 30 Sep 2013 14:59:21 GMT

If you've replied to the autoresponse then, don't worry, one of our advisors will be in touch soon 🙂

Re: account problem

Jamie — Mon, 30 Sep 2013 15:01:07 GMT

Itta - Good news - it appears that payment has now gone through successfully 🙂

Re: account problem

Itta — Mon, 30 Sep 2013 15:57:53 GMT

Thanks Jamie!

Great service and fast response! 🙂

Re: account problem

RobZim — Mon, 30 Sep 2013 16:47:30 GMT

Hallo,

ich habe exakt das selbe Problem!

Login ging erst, danach neues Fenster, zweiter Versuch... hab wohl auch nen Zweitaccount geschaltet oder so.Mittlerweile sind meine ellenlangen Playlists weg 😞

Wie hast Du das Problem gelöst bekommen?

Denn der Support antwortet nicht... meh!

Gruß

Rob

Re: account problem

Peter__ — Mon, 30 Sep 2013 18:56:54 GMT

@RobZim - When you got in touch with support, you should have got an automated email reply with a case number in it, would you be able to reply directly to that email for us? That way it ensures your case is definitely in the system to be picked up by an advisor.

Peter

Re: account problem

jennyjost — Tue, 01 Oct 2013 03:58:10 GMT

Hi there I have been trying to log into my spitify acct it keeps saying Im using facebook to log into spotify but each time it wopnt let me log in can someone help me please thank you

Re: account problem

Joe — Tue, 01 Oct 2013 10:13:02 GMT

@jennyjost What device are you having trouble on and what error do you get exactly when you try to log in?

Re: account problem

meiri — Tue, 01 Oct 2013 17:27:23 GMT

Ich habe dasselbe Problem!!!

Wie hast du das gelöst? Ich verzweifle!!!

Re: account problem

yogi412ii — Sat, 12 Oct 2013 17:42:54 GMT

hello peter
i having a problem with my account
i had i false account and by mistake i subscried with my mastercard to it
and i can t get into it to cancel the subscription
my case number is 00978178

plz help
i sent a letter to the customer service
and i have only received an automate respons

Re: account problem

Peter__ — Sat, 12 Oct 2013 18:26:21 GMT

@yogi412ii - If you could reply directly to that automated reply email that will push your case to an advisor who can get that sorted out for you.

Peter

Re: account problem

yogi412ii — Sat, 12 Oct 2013 18:28:35 GMT

hello

i did
i am waiting
how long will it take ?

Re: account problem

Peter__ — Sat, 12 Oct 2013 18:32:05 GMT

Someone will normally get back to you within 24 hours although it can take a little bit longer at the weekends.

Hang tight, someone will get back to you soon!

Peter

Re: account problem

yogi412ii — Mon, 14 Oct 2013 16:45:40 GMT

I still don t have any reply from them ...

Re: account problem

Adam — Mon, 14 Oct 2013 17:02:34 GMT

@yogi412ii - one of my colleagues replied to case 978178 earlier this afternoon. Please check your inbox.

Re: account problem

yogi412ii — Mon, 14 Oct 2013 17:39:34 GMT

got it thanks

Re: account problem

yogi412ii — Tue, 15 Oct 2013 16:32:13 GMT

one i get their message i just reply to the same mail ?
i did that i'm waiting ..